- US Tech Solutions (Painted Post, NY)
- …effective, timely troubleshooting and resolution to common issues and requests, or ticket routing to specialized or advanced level support. + Support channels ... /Software + Printer/driver troubleshooting & installation + ServiceNow or similar ticket management tool + Knowledge base utilization **Education:** + A minimum… more
- Corning Incorporated (Painted Post, NY)
- …effective, timely troubleshooting and resolution to common issues and requests, or ticket routing to specialized or advanced level support. Support channels include, ... /Software + Printer/driver troubleshooting & installation + ServiceNow or similar ticket management tool + Knowledge base utilization **Pay Transparency:** + This… more
- City of New York (New York, NY)
- …edit, and manage task sequences for automated OSD. -Review and monitor ticket queues, providing regular reports to clients and operations management. -Oversee ... day-to-day ticket activities, including change management, call monitoring, action planning, and reporting. -Handle issue escalation and resolution processes.… more
- Rochester Institute of Technology (Rochester, NY)
- …all home athletic events for all sports programs to help increase revenue, ticket sales, and attendance. Coordinates marketing shoots (photo and video) and develops ... season wrap-ups for various sports, to include attendance analysis, promotion details, ticket promos, and expense. + Assist with the management of all Center… more
- Robert Half Technology (New York, NY)
- …in an On-Call rota for out of hours and holiday support * Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket ... queue within the Service Management solution * End to end ownership of all IT tickets including being responsible for all communication and the technical resolution * Follow the escalation process to ensure a consistent and professional IT support service is… more
- BlackRock (New York, NY)
- …resolve, and document technical issues by managing incidents with the BLK ticket platform (ServiceNow), ensuring timely responses and contributing to the creation of ... Manager and contribute to team and organizational goals.** **Maintain the team's ticket queues and update knowledge base articles as needed.** **Work closely with… more
- Justworks (New York, NY)
- …+ Oversee day-to-day team benefits operations including: + Forecast and plan future ticket volume to allow for volume of inquiries to scale with Justworks growth ... and development + Knowledge of benefit plans preferred + Experience with ticket management systems (eg Jira) and workflows + Intermediate or advanced knowledge… more
- Akwesasne Mohawk Casino Resort (Hogansburg, NY)
- …consisting of; + the verification of all cash and tickets dropped with each Ticket Redemption Center on the Akwesasne Mohawk Casino gaming floor. + Reporting and ... audit consisting of; + review, calculation and compiling all cash paid for Slot Ticket redemption as received by the Casino Cage. + Understanding the cause and… more
- Vail Resorts (Hunter, NY)
- …such as Mountain Coasters, Snow Tubing, Lift Operations, Surface Lift Operations, and Ticket Scanning just to name a few! You will interact with guests and ... resolutions and elevate guests' experiences. Be able to verify tickets and answer ticket related questions. + Drive Value: Be a positive advocate for Vail Resorts… more
- PSEG Long Island (Bethpage, NY)
- …products and services, including End User device support, software deployment, ticket processing, Identity Access Management, and collaboration tools. The Manager ... and efficiency opportunity recommendations to PC field services, deployment, retrieval, ticket processing and manage relationship with existing vendor(s) + Align and… more