- NANA Regional Corporation (San Antonio, TX)
- …(CCB). + Operational Engineering Review Board (ERB). + Design Review Board (DRB). + Ticket Review and ARC Ticket Review. + Change Advisory Board (CAB). ... **Reporting & Documentation:** + Submit a monthly FER Field Report for inclusion in the Integrated Data Environment (IDE). The report must include: + Summary of all work accomplished by FERs (categorized by MAJCOM and Program) and its impact on schedule, cost,… more
- Insight Global (Spring, TX)
- …external CNC partner, and other internal stakeholders in order to adequately support the ticket que and stay on top of system/CNC issues. This role is very heavy ... Development, PY environment(s) and Production) Experience in a heavy support ticket /que environment managing CNC tickets including: PACMAN failures, server zombies,… more
- EquipmentShare (Boerne, TX)
- …loading purchased materials safely and accurately into customer. + Verifies load ticket to ensure accuracy with purchased materials. + Follows established loading ... and ticket procedures as listed in the Standard Operating Procedures. + Informs store management or personnel of any customer complaints or requests in a timely… more
- LinkedIn (Richardson, TX)
- …quarterly organic growth projects. + Actively monitor and engage with the Jira ticket queue, ensuring proper ticket handling and quality resolution by contracted ... data center technicians. + Participate in onboarding new contracted data center technicians, including training on daily operational tasks. + Serve as a technical mentor for contracted data center technicians, providing training and guidance to improve quality… more
- Aspira Connect (Dallas, TX)
- …are reviewed and communicated to the client. + Oversee Jira ticket workflows, including quarterly items, incident reporting, documentation updates, and disaster ... client and internal stakeholders. + Partner with internal leads to ensure ticket updates are accurate, prioritized, and addressed in a timely manner. Qualifications… more
- Robert Half Technology (Dallas, TX)
- …technical support or project-based tasks. * Maintain detailed documentation and clear ticket notes to ensure organized workflows. * Manage and configure Active ... to automate routine tasks. * Ensure timely resolution of tickets, maintaining a clean ticket board and high client satisfaction. Requirements * Minimum of 5 years of… more
- IBM (Austin, TX)
- …of Severity-1 Cloud Incidents (system-down or degradation) and customer-initiated ticket escalations. This will involve close collaboration with our Support, ... processes during client-fleetwide outages, including cross-functional team collaboration, meticulous ticket hygiene, and the orchestration of communications to affected… more
- Chadwell Supply (Schertz, TX)
- …an Impact + Selects product from warehouse stocking locations to fill pick ticket orders. + Maintains company standards for accuracy and promptness in pulling the ... Accurately and legibly records pulled quantities and product serial numbers on pick ticket documents or in related computer programs. + Packages and prepares pulled… more
- Applied Research Associates, Inc. (San Antonio, TX)
- …unresolved issues with clear analysis and logs. 7. Balance fast-paced ticket resolution with long-term supportability through documentation, scripting, and adherence ... classified or Special Access Program (SAP) environment. + Demonstrated ability to lead ticket resolution efforts and mentor Tier 1 staff. + Interest in advancing to… more
- Concentrix (Austin, TX)
- …Support Specialist, you will assist developers through case management, troubleshooting, ticket resolution and provide continuous improvement for our client. Our ... platform level solutions + Communicate with developers and internal partners about their ticket inquiries + Use problem solving skills, in conjunction with tools and… more