- State of Massachusetts (Boston, MA)
- *JOB SUMMARY* Responsible for processing instant ticket and on-line claims. Responsible for processing all Sales Representative's SR90s submitted to Lottery ... tickets submitted through either In House submission (G-Ware request) or Instant ticket manufacturer requests. * Notify claimants of non-readable tickets as well as… more
- Teleperformance USA (MA)
- …go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... on the first call as frequently as possible.** + **Open and manage trouble ticket system for user issues, Data Network, OS issues.** + **Be patient, courteous and… more
- State of Massachusetts (Boston, MA)
- …MSLC terminals, selling tickets for all games, managing claim center instant ticket inventory and supplies, and reconciling sales daily. *ESSENTIAL FUNCTIONS* * ... daily in a professional and timely manner * Respond to customer and agent inquiries using all available modes of communication * Responsible for reconciling sales… more
- Bright Horizons (Newton, MA)
- …accuracy of results, and/or completeness of data. + Act as a change agent to help ensure that assumptions, development and implementation of new systems/processes ... Activities_ + Respond to and resolve or escalate items received in the Tier 2 ticket queue or via incoming support calls, chat sessions and emails. + Follow defined… more
- MIT Lincoln Laboratory (Lexington, MA)
- …The team lead will also be responsible for managing the team's ServiceNow ticket queue, enhancing existing processes and developing new ones to support the team ... organizational change management and support key initiatives as a change agent + Encourage positive team building practices while developing outstanding… more