- Steampunk (Mclean, VA)
- …approvals, etc. to streamline service delivery + Analyze service desk metrics ( ticket volume, resolution time, SLA compliance) to identify areas for workflow ... your picture to verify your identity and prevent fraud. Steampunk is a **Change Agent ** in the Federal contracting industry, bringing new thinking to clients in the… more
- ENS Solutions (Norfolk, VA)
- …this position will be responsible for developing SOPs/TTPS for maintaining agent handlers, repositories, Microsoft Intune, Microsoft 365 Defender, and Microsoft ... multiple teams or organizations + Experience with tracking and resolving incidents via ticket queue + Experience with providing hands on PC and mobile support to… more