- B&H Photo (New York, NY)
- …Make your move to B&H today! Position Overview We are seeking a Product Manager to lead product development for customer retention and lifetime value for B&H's B2C ... institutional buying patterns . Experience with customer service operations, support ticket management, and self-service optimization . Knowledge of education sector… more
- Warner Music Group (New York, NY)
- …Identify and secure Label Services opportunity including radio, online marketing, press, synch, ticket bundling and more **About you:** + Be able to advise labels on ... release strategy to optimize single + album roll outs. + Be capable of converting streaming and social data analysis into practical strategies + Have strong understanding of DSP backend platforms + Showcase a strong knowledge and passion for music across all… more
- RELX INC (New York, NY)
- …pension scheme * Save As You Earn share option scheme * Travel Season ticket loan * Electric Vehicle Scheme * Optional Dental Insurance * Maternity, paternity and ... shared parental leave * Employee Assistance Programme * Access to emergency care for both the elderly and children * RECARES days, giving you time to support the charities and causes that matter to you * Access to employee resource groups with dedicated time… more
- RELX INC (New York, NY)
- …pension scheme * Save As You Earn share option scheme * Travel Season ticket loan * Electric Vehicle Scheme * Optional Dental Insurance * Maternity, paternity and ... shared parental leave * Employee Assistance Programme * Access to emergency care for both the elderly and children * RECARES days, giving you time to support the charities and causes that matter to you * Access to employee resource groups with dedicated time… more
- RELX INC (New York, NY)
- …pension scheme * Save As You Earn share option scheme * Travel Season ticket loan * Electric Vehicle Scheme * Optional Dental Insurance * Maternity, paternity and ... shared parental leave * Employee Assistance Programme * Access to emergency care for both the elderly and children * RECARES days, giving you time to support the charities and causes that matter to you * Access to employee resource groups with dedicated time… more
- GMHC (New York, NY)
- …software, peripheral, and connectivity issues. + Maintain communication with users regarding ticket status, next steps, and resolution. + Confirm completion of all ... support tickets through follow-up and closure. Ticket Management and Documentation + Address, escalate, and close...Remote work is permitted at the discretion of the manager and is subject to departmental and agency needs.… more
- GovCIO (Albany, NY)
- …and ticket management functions to support VA Operations Program Manager decision making. + Support program management, governance, oversight, and executive ... GovCIO is seeking a candidate for a Technical Project Manager /Cyber Security Associate to join our Health Informatics Product...+ Establish and maintain process for Product Line SNOW ticket tracking and collaborate with SMEs to automate SNOW… more
- City of New York (New York, NY)
- …and the unique issues at each stage. Manage daily team activities, including ticket management and escalations, setting goals for team members where needed and being ... resource and escalation point as part of Service Desk ticket management and resolution. Being self-sufficient and resourceful in...in a timely manner, as assigned. Serve as project manager and liaison for various initiatives, as necessary, across… more
- ERP International (Bohemia, NY)
- …and Moblile devices. + Work with clients directly to support and resolve ticket items and infrasturucture issues. + Maintain updates and actions on open assigned ... tickets and provide regular tracking and summary inputs to the Serivce Area Manager as needed. + Work extensively directly with DFC clients on improving ServiceNow… more
- Weill Cornell Medical College (New York, NY)
- …level agreements, properly escalates tickets when necessary and monitors phone and ticket queues to ensure best customer experience. Follows direction of Service ... Desk Supervisor, Support Services Manager and other leadership in ITS to achieve the...and editing articles. + Oversees the prioritization of tickets, ticket and ACD queue management, scheduling and resource planning… more