- Amazon (Arlington, VA)
- …team is looking for an eager, curious and self-motivated Associate Technical Program Manager to join our fast-paced organization. As an associate technical program ... manager , you will have exciting opportunities to support shaping,...mechanisms and reporting required for region operations to include ticket management, dashboard development and account onboarding - Deliver… more
- ManTech (Herndon, VA)
- ManTech seeks a motivated, career and customer-oriented **Desktop Support Services End User Manager ** to join our team in **Washington, DC.** This is a hybrid ... onsite and 1 day remote The **End User Services Manager ** oversees the execution of related and overlapping activities...expectations, and driving future demand + Review and track ticket processes and metrics working closely with functional leads… more
- ManTech (Herndon, VA)
- **MANTECH** seeks a motivated, career and customer-oriented **Desktop Support Services Operations Manager ** to join our team in **Washington, DC.** This is a hybrid ... 4 days onsite and 1 day remote. The **Desktop Support Services Operations Manager ** oversees the holistic execution of related and overlapping activities under the… more
- General Dynamics Information Technology (Mclean, VA)
- …Yes **Job Description:** Transform technology into opportunity as an IT Operations Manager with GDIT. A career in enterprise IT means connecting and enhancing ... We are seeking a proactive and customer-focused IT Operations Manager to oversee our frontline IT support team. This...point for complex or high-impact support issues. + Monitor ticket queues, ensuring SLA adherence and prioritization of critical… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 36590 **Summary** **Help Desk Manager ** **Arlington, Virginia** Are you ready to enhance your skills and build your career in a rapidly evolving business ... our nation. SecuriGence is seeking a talented **Help Desk Manager ** to help contribute to our success. Come help...+ Monitor and analyze help desk performance metrics (eg, ticket volume, resolution time, customer satisfaction) to identify areas… more
- Prime Therapeutics (Richmond, VA)
- …passion and drives every decision we make. **Job Posting Title** Manager Rebate Pharmacy Operations **Job Description Summary** This position provides administrative ... and enhancements of existing reports. Identifies and implements more efficient ticket process from entry to completion. + Identifies opportunities for improvement… more
- Southland Industries (Dulles, VA)
- **POSITION SUMMARY** We are seeking a highly skilled and motivated AEC Operations Support Manager to join our AEC Technologies team. This role is pivotal in ensuring ... team and ensure seamless integration across the department, effectively routing and managing ticket flow between teams where necessary. 6. Manage 3 rd party AEC… more
- ARSIEM (Arlington, VA)
- …impact on every client you work with. ARSIEM is looking for a Lab Manager I (Technical Engagement Network (TEN) Help Desk Technician) to support onsite incident ... in the following areas: + Asset management practices and principles + Help Desk ticket processing and procedures + Good Customer support + Ability to keep detailed… more
- Imagine One Technology & Management (Norfolk, VA)
- Imagine One is currently seeking an experienced **Quality Assurance Manager ** "contingent" on award of the associated work to the Imagine One Team. This position ... operations. + System Administration - sys admin, help desk support, trouble ticket resolution. + Scaled Agile Framework (SAFe) certifications + Project Management… more
- Amazon (Herndon, VA)
- …trouble tickets to data center technicians and operators - Routinely review ticket queue for large events and address accordingly - Coordinate change management ... technicians with varying skills - Provide weekly report to the data center manager - Maintain the on-call schedule coordinating absence and vacations - Recruit and… more