- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in the **DC, Maryland, and Virginia (DMV) area** . In ... for service desk innovation, automation, and optimization + Review and track ticket processes and metrics working closely with functional leads ensuring tickets are… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in **the DC, Maryland, and Virginia (DMV) area** . This ... for service desk innovation, automation, and optimization + Review and track ticket processes and metrics working closely with functional leads ensuring tickets are… more
- Amazon (Arlington, VA)
- …for Amazon customers - Manage post-launch support plans (eg, post-mortem, issue/ ticket management, etc.) and look for opportunities to improve program quality ... and operational excellence Basic Qualifications - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results… more
- CVS Health (Richmond, VA)
- …heart, each and every day. **Position Summary** The Product Implementation Manager supports Product Application Strategy and Operations within the Aetna Commercial ... responsibilities include: + Represent application helpdesk effectively in cross-functional ticket resolution processes, demonstrating understanding of applications and processes.… more
- Live Nation (Virginia Beach, VA)
- …with the rock-solid support from an industry leader - with plenty of ticket perks on the side. See what it's like working at Ticketmaster ... to the facility patrons, we offer services ranging from ticket sales, will call pickup and occasionally seat relocations....and change bank and submits cash to Box Office Manager for audit + Fills reservations for seats by… more
- GovCIO (Richmond, VA)
- …of critical failures or potential missed milestones + Works with Program Manager , Project Managers, Engineering staff, USPS staff and vendors to manage projects, ... objectives + Creates and edits computer-based documentation and trouble ticket systems to document equipment configurations, track changes and...Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on +… more
- CACI International (Ashburn, VA)
- …as needed across portfolio of systems. + Assist with Tier 2 and 3 support ticket queues to promote rapid response by all portfolio teams. + Report metrics, assess ... user reports. + Responsible for operations support metrics and Portfolio service desk ticket queues. + Interact with Portfolio Owner, Service Delivery Manager … more
- NTT America, Inc. (Richmond, VA)
- …Proactively monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature. + Works independently, with ... general direction from the client, stakeholders, team lead, or senior manager , to perform operational tasks to resolve all escalated incidents/requests in a timely… more
- Fannie Mae (Reston, VA)
- …OS patching and Desktop upgrade initiatives, while managing change, incident, and ticket workflows (Splunk, CLAM, ITSR) to ensure system stability. * *Governance & ... QuickSight setup and management. * Familiarity with change, incident, and ITSR ticket management. * Knowledge of resiliency strategies, OS patching and vulnerability… more
- ASM Global (Richmond, VA)
- …POSITION: Group Sales Associate DEPARTMENT: Marketing REPORTS TO: Group Sales Manager FLSA STATUS: Non-Exempt Part-Time ASM, the leader in privately managed ... of events. MAJOR RESPONSIBILITIES: + Manage incoming patron calls, including inquiries, ticket exchanges, ticket fulfillment and customer service. + Make daily… more