- PenFed Credit Union (Mclean, VA)
- …scores as required to ensure appropriate assessments. + Develop and maintain ticket escalation steps and contacts. Drive decision-making for incident resolution to ... job, the employee is regularly exposed to an indoor office setting with moderate noise. *Most roles require working...with moderate noise. *Most roles require working in an office setting with moderate noise and the ability to… more
- Ensono (Richmond, VA)
- …software. + Follow and understand the companies change control process. + Meet ticket SLA requirements. + Complete internal / external reporting. + Mentor less ... of related experience with a bachelor's degree. + Experience with Microsoft office products (Outlook, Word, Excel) + Strong written and verbal communication skills… more
- Insight Global (Sandston, VA)
- …IT Support, Cabling, and/or heavy machinery. Candidates must have knowledge of Microsoft office suite and a team first mentality. pay rate for this is 20-22/hr ... (ex. Hard drives, solid state drives, etc.) Working within a ticket -based environment Performs assigned Logistics/Warehouse Support tasks and escalates issues during… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …a trusted advisor. + Supports weekend call rotation for any high severity ticket or critical incident response escalations. + Directs any personnel concerns to ... to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable… more
- Prime Therapeutics (Richmond, VA)
- …and enhancements of existing reports. Identifies and implements more efficient ticket process from entry to completion. + Identifies opportunities for improvement ... to effectively communicate across business lines. + Working knowledge of Microsoft Office Suite, specifically Excel. + Cognos reporting experience. + Basic knowledge… more
- System One (Fairfax, VA)
- …/ Asset Management / Incident Technician: hardware inventory management, monitoring ticket queues, and supporting events like desk checkouts and hardware ... systems, hardware, and networking. + Experience with Active Directory and MS Office 365. + Ability to make important decisions under pressure. + Problem-solving… more
- CoStar Realty Information, Inc. (Richmond, VA)
- …and ISDN networks in support of videoconferencing and A/V equipment + Trouble- ticket reports and maintenance of customer service profiles + Monitor construction ... independently and exercise good judgment + Proficient in the use of Microsoft's Office Suite + May require occasional lifting (up to 50 lbs.) **Preferred… more
- Huntington Ingalls Industries (Virginia Beach, VA)
- …Confluence pages and interfaces + Manage JIRA Service Desk workflows and ticket routing to appropriate POCs + Maintain Configuration Management for SCSTE systems ... deliver clear and impactful briefing materials for leadership reviews Physical Requirements Office environment. Lifting and moving materials may be required. HII is… more
- Siemens (Chantilly, VA)
- …on all automation system types Be responsible for completing service ticket documentation per the policy, follow and maintain preventive maintenance schedules ... equipment and tools weighing up to 75 pounds unassisted Experience with Microsoft Office (Word, Excel, and Outlook) Ability and willingness to work overtime when… more
- Red River (Chantilly, VA)
- …+ Desired certifications: CompTIA A+, Network+, MCSE, MS Azure Administrator, Office 365 **Additionally, an ideal candidate will possess:** + Strong consulting ... self-starter and possess good time management skills. + Strong ability to manage their ticket queue in tandem with taking client phone calls. Red River offers a… more