- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …the owning team(s) and follows through until the problem is resolved or a ticket has been created -Developers are expected to support an on-call rotation for ... to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …on the steps outlined within the provided knowledge articles in the problem ticket and makes prompt notification to responsible party for resolution in order to ... to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable… more
- Compass Group, North America (Lynchburg, VA)
- …a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at ... attractive and tasty. Tastes all prepared food items. + Uses established ticket -collection procedures during service. Responsible for records from area worked during… more
- M. C. Dean (Richmond, VA)
- …for corporate travelers. Manage reservations, extensions, travel changes, and ticket refunds. Skills require proficiency with Sabre, superior customer service, ... and the wiliness to work a flexible work schedule. Work at our office in Richmond, VA. EDUCATION 6-8 years of experience with a high school diploma 0-2 years of… more
- TekSynap (Arlington, VA)
- …standards. + Generate regular reports and metrics on CAB performance, ticket resolution rates, customer satisfaction scores, and other key performance indicators, ... to perform the essential functions. + Location: Arlington, VA + Type of environment: Office + Noise level: Medium + Work schedule: Schedule is day shift Monday -… more
- TekSynap (Arlington, VA)
- …circuits under PPTCF purview. + Prepare and maintain monthly reports on trouble ticket status, circuit history, and trend analysis. + Ensure compliance with DISA ... to perform the essential functions. + Location: Arlington, VA + Type of environment: Office + Noise level: Medium + Work schedule: Schedule is day shift Monday -… more
- NANA Regional Corporation (Fredericksburg, VA)
- …on staff schedules, call volume and ticketing statistics. + Administer and maintain the ticket management tool and promote the proper use of the tool to ensure each ... requests based on Service Level Agreement's. + Thorough knowledge of Microsoft Office Suite (MS Word, Excel, etc.). + Excellent analytical skills and technical… more
- NANA Regional Corporation (Fredericksburg, VA)
- …on staff schedules, call volume and ticketing statistics. + Administers and maintains the ticket management tool and promote the proper use of the tool to ensure ... demonstrate excellent customer service centric attitude. + Be proficient with Microsoft Office products; especially using Excel (ie knows how to import data, apply… more
- General Dynamics Information Technology (Mclean, VA)
- …Required:** None **Job Family:** Functional Experts **Skills:** Leadership,Microsoft Office ,SLA Compliance **Experience:** 8 + years of related experience ... as the escalation point for complex or high-impact support issues. + Monitor ticket queues, ensuring SLA adherence and prioritization of critical issues. + Ensure… more
- IntelliDyne (Falls Church, VA)
- …in commercial or government environment. + Familiar with all standard MS Office software systems and MS Project. + Possess knowledge of workstation administration ... ITIL Foundations v4 desired. * Knowledge of Remedy or other trouble ticket software. About Us IntelliDyne, LLC empowers government organizations through the delivery… more