- CACI International (Chantilly, VA)
- …(including Windows and Linux). You will be responsible for incident triage, ticket creation in a web-based CRM, initial troubleshooting, and escalation where ... is mandatory. Current DoD 8570 IAT Level II Certification (eg, Security+) required. Associate 's Degree in a related technical field or 3-5 years of equivalent… more
- Chenega Corporation (Springfield, VA)
- …+ Run reports to determine malfunctions that continue to occur + Create a ticket in the approved incident management system for all support calls received or route ... Bachelor's degree and 8+ years relevant experience OR + Associate degree and 10+ years relevant experience OR +...+ Excellent skills in Microsoft Word, Excel, and other Office applications. + Experience working in a home … more
- TekSynap (Arlington, VA)
- …service to US, partner, and FMS stakeholders. **REQUIRED QUALIFICATIONS** + Associate 's degree (Bachelor'spreferred) in IT or related. + 3+ years helpdesk ... (Windows, Linux, networks) + Customer service & user training + Ticket management & escalation procedures + Knowledge base maintenance and documentation… more
- Compass Group, North America (Timberville, VA)
- …a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at ... attractive and tasty. Tastes all prepared food items. + Uses established ticket collection procedures during service. Responsible for records from area worked during… more
- Chenega Corporation (Fort Belvoir, VA)
- …and resolve service requests. If the request cannot be resolved, escalate the ticket to the appropriate Task Lead. Coordinate with other Desktop Support teams for ... with desktop software, including but not limited to Microsoft Office Professional, Microsoft Outlook, Internet Explorer, Adobe Acrobat Professional, Tumbleweed… more
- Compass Group, North America (Bland, VA)
- …a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at ... attractive and tasty. Tastes all prepared food items. + Uses established ticket -collection procedures during service. Responsible for records from area worked during… more
- Public Consulting Group (Richmond, VA)
- …actions taken, through to final resolution have been captured in the ticket . + Apply appropriate troubleshooting techniques. + Access knowledge bases, and frequently ... tasks in a rapid paced environment. **Required Experience:** + Associate 's or Bachelor's Degree or equivalent experience in a...of factors including, but not limited to, the specific office location, role, skill set, and level of experience.… more
- NANA Regional Corporation (Fredericksburg, VA)
- …system resources, or questions on the use of a specialized software. The Associate Systems Analyst may alternatively train end-users to perform the resolution steps ... volume and ticketing statistics. + Administers and maintains the ticket management tool and promote the proper use of...customer service centric attitude. + Be proficient with Microsoft Office products; especially using Excel (ie knows how to… more