• Tier II Helpdesk Lead Central Area Business (CAB)…

    Competitive Range Solutions, LLC (Arlington, VA)
    …Lead/Central Area Business (CAB) Manager for Tech Control to spearhead the operations of the Technical Control Facility Helpdesk at the Pentagon Primary Technical ... team that delivers round-the-clock technical support services, including trouble ticket management, COMSEC integrity maintenance, and technical guidance for Pentagon… more
    Competitive Range Solutions, LLC (04/02/25)
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  • Software Development Engineer II

    Amazon (Arlington, VA)
    …regions by responding to operational needs and deploying feature requests, including big- ticket items such as region build handover. Engineers are expected to work ... service builders across Amazon use, improving their operational experience. We enable ticket notifications from airgapped regions and build platforms that put data… more
    Amazon (03/13/25)
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  • System Development Engineer II, Systems…

    Amazon (Herndon, VA)
    …regions by responding to operational needs and deploying feature requests, including big- ticket items such as region build handover. Engineers are expected to work ... service builders across Amazon use, improving their operational experience. We enable ticket notifications from airgapped regions and build platforms that put data… more
    Amazon (03/13/25)
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  • Unified Communications (UC) Engineer, Senior

    Amentum (Warrenton, VA)
    …the front and back end of new products and processes. **Responsibilities:** + Operations lead for large enterprise (3,000+) Tier III voice and video services working ... in tandem with Network Engineering and Help Desk/Network Operations teams to maintain and resolve all service issues....and schedules. + Maintains daily system status reporting and ticket resolution of high visibility issues. + Advanced knowledge… more
    Amentum (03/31/25)
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  • Systems Administrator - GNOC

    ManTech (Quantico, VA)
    …our current Marine Corps Systems Command, Program Manager Intelligence & Cyber Operations Contract in Stafford, VA. **Responsibilities include but are not limited ... an enterprise environment. + Able to use System Center Operations Manager (SCOM) and Service Manager Console to monitor...and requests for service. + Open an incident response ticket for all incidents and open a service … more
    ManTech (05/20/25)
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  • ITSM Incident Management Analyst, TS/CI…

    General Dynamics Information Technology (Chantilly, VA)
    …must have experience utilizing ITIL practices to support government customer operations and maintenance activities. Day-to-day activities of the Incident Management ... Analyst include: + Triage Incident, Change, and other ticket types according to priority/criticality + Ensure all tickets meet established quality standards + Route… more
    General Dynamics Information Technology (05/10/25)
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  • Manager, Technical Project Management

    ManTech (Chantilly, VA)
    …and engineering baseline using Jira and related services + Manage incident/request ticket queues through ServiceNow and various ticket platforms + Coordinate ... degree + 7+ years of relevant work experience (Project Management or Cyber Operations Manager) + Experience managing or leading small to medium sized teams… more
    ManTech (05/08/25)
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  • Principal Cyber Security Engineer

    ManTech (Chantilly, VA)
    …and engineering baseline using Jira and related services + Manage incident/request ticket queues through ServiceNow and various ticket platforms + Coordinate ... 7+ years of relevant work experience related to Project Management or Cyber Operations Manager + Experience managing or leading small to medium sized teams… more
    ManTech (04/29/25)
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  • Collaboration Managed Services Engineer (L4)

    NTT America, Inc. (Richmond, VA)
    …Proactively monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature. + Works independently, with ... tickers in unique and complex client environments. + Coaches Service Desk, Operations Centre, and L3 teams offering technical expertise and pushing work down… more
    NTT America, Inc. (04/25/25)
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  • Program Manager

    TekSynap (Arlington, VA)
    …and continuous improvement initiatives. + Provide oversight for service desk operations , ensuring 24x7x365 coverage for critical and high-priority incidents. + ... teams. + Monitor service desk metrics, including average speed to answer (ASA), ticket resolution time, first call resolution (FCR), and call abandonment rates. +… more
    TekSynap (04/17/25)
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