- CACI International (Sterling, VA)
- …assess system data, analyze error logs, & capture user reports + Responsible for operations support metrics and Portfolio service desk ticket queues + Interact ... teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed systems. **What you'll get to do:**… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …Lead/Central Area Business (CAB) Manager for Tech Control to spearhead the operations of the Technical Control Facility Helpdesk at the Pentagon Primary Technical ... team that delivers round-the-clock technical support services, including trouble ticket management, COMSEC integrity maintenance, and technical guidance for Pentagon… more
- Leidos (Virginia Beach, VA)
- …backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations , service desk, and data transport. Ultimately, Leidos will support ... such as raised floors or communications closets; noisy environments, such as data centers and operations centers; and be able to stand or sit for 8 hours at a time.… more
- Fannie Mae (Reston, VA)
- …ensuring the reliability, security, and efficiency of business intelligence operations through a combination of infrastructure management, automation, and compliance ... OS patching and Desktop upgrade initiatives, while managing change, incident, and ticket workflows (Splunk, CLAM, ITSR) to ensure system stability. * *Governance &… more
- NTT America, Inc. (Richmond, VA)
- …Proactively monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature. + Works independently, with ... tickers in unique and complex client environments. + Coaches Service Desk, Operations Centre, and L3 teams offering technical expertise and pushing work down… more
- TekSynap (Arlington, VA)
- …and continuous improvement initiatives. + Provide oversight for service desk operations , ensuring 24x7x365 coverage for critical and high-priority incidents. + ... teams. + Monitor service desk metrics, including average speed to answer (ASA), ticket resolution time, first call resolution (FCR), and call abandonment rates. +… more
- M. C. Dean (Caroline County, VA)
- …and timely manner. * Pull the correct material that is requested through a transfer ticket for shipping. * Secure freight in or on various types of vehicles. * ... leaves the warehouse and write it on the pull ticket and material. ( If a scale is present)...while maintaining a professional and courteous image. 1. Controlling operations of a forklift and pallet jack. 2. Basic… more
- Ensono (Richmond, VA)
- …project management documents, aligning projects with client and BU activity. Manage team's ticket queue and following up on aging tickets Provide risk assessment and ... Logical DBA experience + 5+ years of related experience within an IT Operations environment with a bachelor's degree. Relevant work experience will be considered in… more
- V2X (Virginia Beach, VA)
- …V2X intends to welcome the Surveillance Towed Array Sensor System (SURTASS) Operations and Maintenance (O&M) Technician Crewmembers and Field Support Team (FST) ... program to our extensive portfolio of similar Operations and Maintenance / Sustainment (O&M/S) programs. We offer...develop schedules for implementation. + Utilize the WILD trouble ticket application to log all maintenance trouble tickets for… more
- V2X (Virginia Beach, VA)
- …V2X intends to welcome the Surveillance Towed Array Sensor System (SURTASS) Operations and Maintenance (O&M) Technician Crewmembers and Field Support Team (FST) ... program to our extensive portfolio of similar Operations and Maintenance / Sustainment (O&M/S) programs. We offer...Responsible at the program level for the WILD trouble ticket application to log all maintenance trouble tickets for… more