- ManTech (Herndon, VA)
- …remote. The **Desktop Support Services Help Desk Lead** oversees the help desk operations and support under the task order, ensuring proper integration, efficient ... operations , coordination, maintained urgency, and execution of activities to...requirements + Maintain focus on metrics, review and track ticket processes working closely with functional leads ensuring effective… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …The Incident Manager will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting the resolution ... with established escalation procedures. 10) Report on previous business day's Enterprise Operations Center call volume and SLAs to be incorporated into the CIO… more
- Defense Information Systems Agency (VA)
- …required work that may affect on-going classes. Operate an automated trouble ticket system that collects information from customers and documents privileged account ... computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that… more
- SMX (Fort Belvoir, VA)
- …The Senior Help Desk Supervisor will be responsible for the day-to-day operations of the organization's help desk. This role involves overseeing the delivery ... Friday.** **Essential Duties & Responsibilities** + Lead Help Desk operations and personnel + Perform duties as a Help...resolution analysis) and produce and provide weekly help desk ticket and personnel metrics to the prime project manager… more
- CoreSite (Reston, VA)
- …center. The technician will gain working knowledge of data center operations including telecommunications, mechanical, electrical, and fire life safety systems as ... operating procedures. The technician will be responsible for day-to-day operations of the data center including facilities and telecommunication infrastructure.… more
- Amazon (Herndon, VA)
- …and reliability to meet or exceed defined service levels of data center operations . We are currently expanding our infrastructure management team and are looking for ... the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will...to data center technicians and operators - Routinely review ticket queue for large events and address accordingly -… more
- Siemens (Chantilly, VA)
- …a Service Specialist, you will: Execute digitalization and standard service operations strategies Work with multiple internal service team members including Service ... on all automation system types Be responsible for completing service ticket documentation per the policy, follow and maintain preventive maintenance schedules… more
- Amazon (Arlington, VA)
- …including broad selection, low pricing, and great customer service. WW Amazon Business Operations is building the operations and supply chain solutions that will ... for Amazon customers - Manage post-launch support plans (eg, post-mortem, issue/ ticket management, etc.) and look for opportunities to improve program quality… more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Responsible for overseeing the day-to-day operations of the Primary Technical Control Facility (PPTCF) and Pentagon ... network management, circuit engineering, and equipment maintenance. + Oversee day-to-day operations of the Technical Control Facility Service Desk. + Troubleshoot… more
- Live Nation (Reston, VA)
- …and Artist Nation Management. The role is based on the Archtics Engineering Operations team on the TM Global Sports Platform Engineering Services Team. Archtics is ... will receive comprehensive training and support to grow into a Systems operations professional while gaining hands-on experience in On-Premise Virtualized and Cloud… more