- TekSynap (Arlington, VA)
- …external support teams. + Monitor and track service desk metrics, including ticket resolution times, call handling performance, and first call resolution (FCR). + ... + Coordinate cross-functional team activities to maintain seamless program operations . **REQUIRED QUALIFICATIONS** + Experience: + Five (5) years' experience… more
- SAP (Herndon, VA)
- …ensure technical security findings are addressed and corrected. Coordinate with Build and Operations teams to ensure security tooling and logging are in place + ... Under supervision, participate in overall security activities such as process improvement, ticket review and response **Education:** + AA degree 2-4 years of… more
- ABM Industries (Alexandria, VA)
- …need to have the ability to see the "big picture" on how sales and operations work together to create a winning sales/service culture. The ideal candidate will have ... a thorough knowledge and demonstrated achievement and success in a high- ticket intangible/service, and "conceptual" sales. **_Essential Duties:_** + Direct, recruit,… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …Control Facility Service Desk, ensuring completion of tasks related to day-to-day operations , COMSEC integrity maintenance, and trouble ticket management. + ... of industry-accepted standards and best practices related to Information Management Operations and ITSM best practices. + Knowledge in handling and managing… more
- CoreSite (Reston, VA)
- …controls, and fire life safety systems. + Completion of CoreSite's Data Center Operations Qualification Program to the tier level at which you are hired within ... Manager with the database management of maintenance discrepancies and work with Operations management to resolve site issues based on agreed upon priorities. +… more
- ManTech (Herndon, VA)
- …track outcomes of the value stream + Work closely with the Watch Officer, operations teams, and others to maintain focus on key requirements and service delivery ... and creating strategies for service delivery optimization + Review and track ticket processes and metrics, working closely with functional leads ensuring tickets are… more
- Iron Mountain (Manassas, VA)
- …convey that information.** + **Multitasking - we use several different security and ticket queue systems. Work tasks can change throughout the day.** + **Attention ... information management, digital transformation, secure storage and destruction, data center operations , cloud services, or art storage and logistics. Please see our… more
- Cardinal Health (Richmond, VA)
- …+ Closely work with infrastructure teams to ensure a reliable and stable operations . + Accountable for IT Controls, SOX compliance, and Audit findings + Responsible ... that support current and future Pharma business units + Monitors team's ticket queues be it ServiceNow/Jira and work thru tickets. **_Qualifications_** + Experience… more
- General Dynamics Information Technology (Quantico, VA)
- …Required:** None **Job Family:** Help Desk **Skills:** Help Desk Operations ,Help Desk Support,Ticketing Systems **Certifications:** Security+ CE - CompTIA ... to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software,… more
- Childrens Hospital of The King's Daughters (Norfolk, VA)
- …attractive and tasty. Tastes all prepared food items. + Uses established ticket collection procedures during service. Responsible for records from area worked during ... + Operates and maintains kitchen equipment as instructed. + Ensure that all operations in the kitchen comply with the food safety and sanitation standards and… more
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