- Competitive Range Solutions, LLC (Arlington, VA)
- …Control Facility Service Desk, ensuring completion of tasks related to day-to-day operations , COMSEC integrity maintenance, and trouble ticket management. + ... of industry-accepted standards and best practices related to Information Management Operations and ITSM best practices. + Knowledge in handling and managing… more
- BOOZ, ALLEN & HAMILTON, INC. (Arlington, VA)
- …you'll collaborate and develop innovative solutions to enable secure and reliable operations of enterprise computer systems. You'll work individually or in a small ... You Have: + 1+ years of experience providing customer and user support to an IT operations environment + Experience as a Tier 1 helpdesk techni cia n or with resp… more
- Iron Mountain (Manassas, VA)
- …Skills, Requirements and Competencies:** + 0-2 years experience in a critical operations environment and/or data center experience preferred, but not required + ... and google classroom + Multi tasking - we use several different systems to manage ticket queues and work tasks can change throughout the day + Attention to detail -… more
- Amazon (Manassas, VA)
- …tracking inventory locations and movement. They work closely with Datacenter Operations Technicians to fulfill parts and equipment deliveries quickly and accurately. ... that all information associated with the deliveries such as inventory tracking and Ticket updates are accurate to ensure equipment is ready for processing by end… more
- TekSynap (VA)
- …platform to include all Campus Switches + Develop installation Network diagrams + Operations and support procedures + Technical input to major service outage root ... corrective action reports + Respond to and resolve trouble ticket escalations via VA Ticketing System and MS Teams...in a large campus network environment + Experience with operations , maintenance and troubleshooting of large complex networks +… more
- Southland Industries (Dulles, VA)
- **POSITION SUMMARY** We are seeking a highly skilled and motivated AEC Operations Support Manager to join our AEC Technologies team. This role is pivotal in ensuring ... domains. **What you'll do:** 1. **Technology Support** 2. Oversee the day-to-day operations of the AEC technology support team and processes. 3. Ensure timely… more
- TekSynap (Arlington, VA)
- …external support teams. + Monitor and track service desk metrics, including ticket resolution times, call handling performance, and first call resolution (FCR). + ... + Coordinate cross-functional team activities to maintain seamless program operations . **REQUIRED QUALIFICATIONS** + Experience: + Five (5) years' experience… more
- Xerox (Richmond, VA)
- …the Xerox Help Desk Activity and update Remedy by end of each completed assigned ticket . **Weekly Tasks:** + Weekly walkthrough on Friday for 24/7 areas to make sure ... they have supplies as needed for the weekend. + Notify Onsite SDM & end users on issues and device updates. + Check on device listing and submit MACD requests (unless its urgent do ASAP) **Skills and Qualifications:** + Provide excellent customer service,… more
- NANA Regional Corporation (Fredericksburg, VA)
- …our team of outstanding professionals, apply today! **Responsibilities** Supports operations of National Domestic Communications Assistance Center (NDCAC) Technical ... on staff schedules, call volume and ticketing statistics. + Administers and maintains the ticket management tool and promote the proper use of the tool to ensure… more
- Iron Mountain (Manassas, VA)
- …Skills, Requirements and Competencies:** .0-2 years' experience in a critical operations environment and/or data center experience preferred, but not required ... and google classroom .Multi-tasking - we use several different systems to manage ticket queues and work tasks can change throughout the day .Attention to detail… more