- House of Blues (Bristow, VA)
- …dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales we foster a fun and upbeat work culture ... of cash handling policies and procedures + Balancing and reconciling daily/nightly ticket sales + Assist Manager/Supervisor in reconciliation of cash drawers and … more
- Live Nation (Richmond, VA)
- …dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales we foster a fun and upbeat work culture ... read on! THE JOB US Concerts is seeking an Usher/Greeter/ Ticket Taker. As an usher, greeter or ticket...functions of the job should contact a Human Resources Representative to request the opportunity to participate in a… more
- CACI International (Reston, VA)
- Network Operations -Tier 2 NETOPS Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: ... & OCONUS operating locations. Our focus includes the design, transition, operations , and continual service improvement to include tech modernization, tech refresh,… more
- TekSynap (Arlington, VA)
- …and continuous improvement initiatives. + Provide oversight for service desk operations , ensuring 24x7x365 coverage for critical and high-priority incidents. + ... teams. + Monitor service desk metrics, including average speed to answer (ASA), ticket resolution time, first call resolution (FCR), and call abandonment rates. +… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …users experience minimal disruption and receive timely support to continue their critical operations . To do well in this role, familiarity with IT Service Management ... customer Service Level Agreement by documenting all troubleshooting efforts in problem ticket and makes prompt notification to responsible party for resolution in… more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Responsible for overseeing the day-to-day operations of the Primary Technical Control Facility (PPTCF) and Pentagon ... network management, circuit engineering, and equipment maintenance. + Oversee day-to-day operations of the Technical Control Facility Service Desk. + Troubleshoot… more
- TekSynap (VA)
- …platform to include all Campus Switches + Develop installation Network diagrams + Operations and support procedures + Technical input to major service outage root ... cause analysis and corrective action reports + Respond to and Resolve Trouble Ticket escalations via VA Ticketing System and MS Teams support channel + Support and… more
- TekSynap (Arlington, VA)
- …external support teams. + Monitor and track service desk metrics, including ticket resolution times, call handling performance, and first call resolution (FCR). + ... + Coordinate cross-functional team activities to maintain seamless program operations . **REQUIRED QUALIFICATIONS** + Experience: + Five (5) years' experience… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …The Incident Manager will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting the resolution ... with established escalation procedures. 10) Report on previous business day's Enterprise Operations Center call volume and SLAs to be incorporated into the CIO… more
- TekSynap (Arlington, VA)
- …monthly reports detailing MADSS activities, including circuit status, trend analysis, trouble ticket status, and completion reports. + Establish and maintain a trend ... communication and interpersonal skills. + Strong understanding of network operations , security protocols, and compliance requirements. **REQUIRED QUALIFICATIONS** +… more
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