- ManTech (San Diego, CA)
- …Center (NOSC) environment including help desk, customer communication, trouble ticketing , and issue resolution + Familiarity with cloud-based network management ... platforms for microwave systems. **Clearance Requirements:** + Active Secret security clearance with the ability to obtain and maintain an active Top Secret/ SCI security clearance **Physical Requirements:** + Must be able to remain in a stationary position… more
- TEKsystems (San Francisco, CA)
- …entire support workflow Documenting troubleshooting steps and status using Zendesk ticketing system Participation in the knowledge management workflow, creating and ... updating articles during use, and contributing to continual process improvement Customer Service Provide technical assistance to staff, contractors and interns. Ensure service requests are responded to and resolved in a timely manner Service-oriented approach… more
- IBM (San Francisco, CA)
- …tools. * Efficiently triage and address incoming support requests via our ticketing system within established SLAs, including managing high-severity, urgent cases. * ... Thoroughly document and record all customer interactions and activities in compliance with internal and external security protocols. * Actively participate in product engineering meetings to discuss support-related issues and provide valuable insights. *… more
- Southern California Edison (Rosemead, CA)
- …+ Experience with Development tooling: IDEs, CI/CD pipelines, Version Control, Ticketing systems. + Understanding of basic communications protocols and networking. + ... Experience and working knowledge of containers and container platforms. + Superb communication and collaboration skills, with the ability to work effectively with multi-functional teams. + Strong analytical and problem-solving abilities, with a keen attention… more
- Insight Global (Los Angeles, CA)
- …resolution. * Maintain complete, accurate and timely records in the Help Desk ticketing system for all client support activities. * Develop a mastery of classroom ... and conference room technologies. * Maintain high up-time of classroom and conference room systems through daily audits. * Respond to and fulfill requests to meet Service Level Agreements. * Participate in special projects and other duties as assigned. We are… more
- Southern California Edison (Rosemead, CA)
- …methodologies. + Experience with Development tooling: ie, CI/CD pipelines, Git, Ticketing systems. + Great interpersonal communication skills with the ability to ... collaborate within cross functional teams. + Experience in successfully presenting complex information to technical and non-technical teams. Additional Information + This position's work mode is hybrid. The employee will report to an SCE facility for a set… more
- Public Consulting Group (Sacramento, CA)
- …applications + Troubleshoot problem(s) discovered by users, log, and follow the ticketing /triage process + Recommend solutions and test them through the promotion ... path before implementing them in production + Research and provide technical expertise to recommend solutions for web-based applications + Create the deployment package and maintain the deployment script to support testers during the application quality… more
- House of Blues (CA)
- …largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, ... artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible… more
- NBC Universal (Universal City, CA)
- …on the Fandango Network. This vertical includes category leaders in movie ticketing and transactional video-on-demand, such as Fandango and Fandango at Home, as ... well as global entertainment brands like Rotten Tomatoes and MovieClips, YouTube's largest destination for movie clips and trailers. As a Strategic Account Manager, you'll play a critical role in supporting our Ad Sales team by owning the day-to-day… more
- Amazon (Santa Clara, CA)
- …rollout of established designs and products Manage work and priorities through ticketing system and workflows to complete customer requests and projects Carry a ... pager/cell phone for communication, information, and emergencies Up to 20% travel within geographical work area may be required; some travel outside traditional work area may be requested All physical requirements are expected with reasonable accommodations:… more