- Cognizant (Sacramento, CA)
- …development. + Proficiency in SQL and database management. + Familiarity with ticketing tools: BMC Remedy, ServiceNow, JIRA. + Domain Knowledge (Good to Have): ... + Pharmaceutical / Life Sciences domain experience. + Knowledge of 21 CFR Part 11, GMP, and ITIL processes. + Understanding of validated pharma manufacturing environments. Must Have: + Proven experience in troubleshooting and supporting Werum PAS-X issues. + .… more
- PagerDuty (San Francisco, CA)
- …analysis, data modeling, and visualization techniques.Experience as an agent in an HR support ticketing system, as we use Jira for intake of most requests. The base ... salary range for this position is 147,000 - 246,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary… more
- ASM Research, An Accenture Federal Services Company (San Francisco, CA)
- …priorities to ensure continued alignment with SC needs. + Maintain approved ticketing and tracking system to log, monitor, and document all user interactions, ... resolutions, escalations, and follow-ups. + Demonstrate analytical thinking in performing root cause analysis by efficiently diagnosing and resolving technical issues. Document any lessons learned in tickets and knowledge base to enable earlier incident… more
- Palo Alto Networks (Santa Clara, CA)
- …steps, timely updates, and comprehensive closure summaries in the ticketing system + Conduct multi-vendor troubleshooting on complex customer engagements, ... ensuring a seamless experience for public sector partners + Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and industry best practices to customers + Be a subject matter expert on… more
- OSI Digital (Anaheim, CA)
- …Keep accurate and timely records of incidents, actions, and resolutions using ticketing systems (eg, ServiceNow, Jira). + Build and maintain strong working ... relationships with stakeholders through clear communication and technical confidence. Required Qualifications + 3+ years of experience in IT support, with a focus on VIP, executive, or white-glove service environments. + Proven track record of fast, effective… more
- Insight Global (San Francisco, CA)
- …Respond to incidents and service requests via phone, email, chat, and ticketing systems. Provide first-level technical support for hardware, software, and network ... issues, including: Microsoft Windows, Mac OS, and Office 365 Active Directory, Exchange, and common enterprise applications Configure, image, and deploy PCs, laptops, and peripherals. Diagnose and repair hardware faults for desktops and laptops. Escalate… more
- GovCIO (Sacramento, CA)
- …monitoring and managing network equipment. + Experience with Incident and Request ticketing systems. + Strong knowledge and experience with SolarWinds and related ... dashboard activities. + Strong knowledge of networking protocols (TCP/IP, HTTP/HTTPS, DNS, etc.). + Solid knowledge of SNMP as it relates to SolarWinds implementations. + Solid network and cybersecurity fundamentals knowledge. + Fundamental knowledge of MPLS… more
- SpaceX (Hawthorne, CA)
- …+ Experience working with customer operations teams and tools (eg ticketing , account management, communications tools) ADDITIONAL REQUIREMENTS: + Position may ... involve long hours and weekend work as needed + This position may require travel between our sites to support Starlink Customer Operations COMPENSATION AND BENEFITS: Pay range: Business Analyst/Level I: $80,000.00 - $100,000.00/per year Business Analyst/Level… more
- Eliassen Group (Sacramento, CA)
- …+ Interface with the customer, level 1 support and engineering through the ticketing system + Present high priority tickets progress status to customers + ... Coordinate, coach and train support and field engineers + Document known errors, standard solutions and workarounds in a knowledge database. Communicate the root cause analysis as well as provide information to the L1 support teams + Help designing, testing… more
- Insight Global (Orange, CA)
- …of experience supporting a Windows environment - 4+ years of experience with a ticketing systems - Enterprise Experience - 2+ years of experience within a Hospital ... Environment - Covid-19 Vaccine and Booster - Flu Shot / Open to wearing a mask during flu season - Valid Driver's License - High School diploma - Strong communication skills - A+, N+, S+, or CCNA Certification - ServiceNow Experience more