- Reynolds & Reynolds (San Francisco, CA)
- …from a college or technical school is preferred~^~Seasoned with Ticketing Systems, Local Exchange, and Email\/Server Migrations~^~Strong sense of Firewall ... Configurations, Cisco, and Networking~^~Accustomed to Imaging and VMware Virtualization~^~Knowledgeable on Cabling and Telco Circuits~^~Educated on VoIP, VLANs, DNS, BSOD, and GPO\u2019s~^~Direct experience with Microsoft 365, GSuite, Active Directory, and… more
- ManageCasa Inc. (San Francisco, CA)
- …(payments, ledgers, invoicing). + Familiarity with onboarding tools, CRM systems, or ticketing software. + Ability to manage multiple onboarding customers at once. + ... Problem-solving and a customer-focused mindset. Why Join ManageCasa? + Opportunity to be part of a fast-growing PropTech company. + Work on meaningful projects that directly impact customer satisfaction. + Collaborative, supportive team environment. + Pathway… more
- Cognizant (Sacramento, CA)
- …development. + Proficiency in SQL and database management. + Familiarity with ticketing tools: BMC Remedy, ServiceNow, JIRA. + Domain Knowledge (Good to Have): ... + Pharmaceutical / Life Sciences domain experience. + Knowledge of 21 CFR Part 11, GMP, and ITIL processes. + Understanding of validated pharma manufacturing environments. Must Have: + Proven experience in troubleshooting and supporting Werum PAS-X issues. + .… more
- PagerDuty (San Francisco, CA)
- …analysis, data modeling, and visualization techniques.Experience as an agent in an HR support ticketing system, as we use Jira for intake of most requests. The base ... salary range for this position is 147,000 - 246,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary… more
- ASM Research, An Accenture Federal Services Company (San Francisco, CA)
- …priorities to ensure continued alignment with SC needs. + Maintain approved ticketing and tracking system to log, monitor, and document all user interactions, ... resolutions, escalations, and follow-ups. + Demonstrate analytical thinking in performing root cause analysis by efficiently diagnosing and resolving technical issues. Document any lessons learned in tickets and knowledge base to enable earlier incident… more
- Palo Alto Networks (Santa Clara, CA)
- …steps, timely updates, and comprehensive closure summaries in the ticketing system + Conduct multi-vendor troubleshooting on complex customer engagements, ... ensuring a seamless experience for public sector partners + Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and industry best practices to customers + Be a subject matter expert on… more
- OSI Digital (Anaheim, CA)
- …Keep accurate and timely records of incidents, actions, and resolutions using ticketing systems (eg, ServiceNow, Jira). + Build and maintain strong working ... relationships with stakeholders through clear communication and technical confidence. Required Qualifications + 3+ years of experience in IT support, with a focus on VIP, executive, or white-glove service environments. + Proven track record of fast, effective… more
- Insight Global (San Francisco, CA)
- …Respond to incidents and service requests via phone, email, chat, and ticketing systems. Provide first-level technical support for hardware, software, and network ... issues, including: Microsoft Windows, Mac OS, and Office 365 Active Directory, Exchange, and common enterprise applications Configure, image, and deploy PCs, laptops, and peripherals. Diagnose and repair hardware faults for desktops and laptops. Escalate… more
- GovCIO (Sacramento, CA)
- …monitoring and managing network equipment. + Experience with Incident and Request ticketing systems. + Strong knowledge and experience with SolarWinds and related ... dashboard activities. + Strong knowledge of networking protocols (TCP/IP, HTTP/HTTPS, DNS, etc.). + Solid knowledge of SNMP as it relates to SolarWinds implementations. + Solid network and cybersecurity fundamentals knowledge. + Fundamental knowledge of MPLS… more
- SpaceX (Hawthorne, CA)
- …+ Experience working with customer operations teams and tools (eg ticketing , account management, communications tools) ADDITIONAL REQUIREMENTS: + Position may ... involve long hours and weekend work as needed + This position may require travel between our sites to support Starlink Customer Operations COMPENSATION AND BENEFITS: Pay range: Business Analyst/Level I: $80,000.00 - $100,000.00/per year Business Analyst/Level… more