- Advantive (Tampa, FL)
- …products + Provide Tier 1 support via email, chat, and a web-based ticketing system + Communicate clearly and compassionately while managing multiple priorities + ... Collaborate with other support and technical teams to escalate and resolve complex cases + Document customer issues thoroughly to support ongoing improvements What We're Looking For You don't need years of experience-just the mindset and motivation to grow.… more
- NBC Universal (Orlando, FL)
- …or at home. Our portfolio includes Fandango, the nation's leading online movie ticketing service, partnering with more than 31,000 US movie screens; Rotten Tomatoes, ... the iconic destination for movie and TV reviews; and Fandango at Home (formerly Vudu), our on-demand streaming service offering more than 250,000 titles, including new releases, next-day TV, and the largest selection of 4K UHD content in the industry. As a… more
- TEKsystems (Orlando, FL)
- …access. Ensure accurate incident tracking and asset management through service desk ticketing and department inventory control systems. Travel to remote locations to ... provide support, as needed. Participate in after-hours (evening & weekend) on-call rotation and escalation. Perform additional duties as assigned. Ability to lift 50 pounds when necessary. Report to work in office 5 days a week. Pay and Benefits The pay range… more
- Robert Half Technology (Miami, FL)
- …release updates. * Oversee change requests within Workday using the ServiceNow ticketing system. * Collaborate with IT Application Support to implement system ... modifications and improvements. * Work closely with the Workday team and end-users to identify process needs, implement changes, and share best practices. * Perform ad hoc tasks in Workday as directed by the Workday Product Owner. * Participate in… more
- ManTech (Doral, FL)
- …and network problems and proficiency in using remote support tools and ticketing systems. + Knowledge of ITIL-informed processes and best practices. + Experience ... with enterprise applications and systems (eg, Active Directory, Microsoft 365, cloud services). **Desired Qualifications:** + Bachelor's degree in information technology, computer science, or a related field. + Knowledge of ITSM tools such as ServiceNow and… more
- Robert Half Technology (Bonita Springs, FL)
- …systems to end-users, including executives and senior management. * Monitor and update ticketing systems to track issues and resolutions. * Configure and deploy new ... desktop and laptop systems in alignment with organizational standards. * Troubleshoot and resolve hardware, software, and printing device issues as they arise. * Support networked printing devices, including mapping, scanning, and application setup. *… more
- Live Nation (Miami, FL)
- …be responsible for providing a high level of customer service related to ticketing at the box office or ticket resolution areas. RESPONSIBILITIES + Actively ... participate in a training session for the Front Gate box office system in order to effectively help patrons who need assistance regarding their ticket order. + Quickly and efficiently identify a customer's will call order by verifying all pertinent customer… more
- PSI Services (Tallahassee, FL)
- …operational budget. + Ensure staff resolve client inquiries and complaints through use of ticketing platform in a timely manner. + Coach, mentor, develop and lead a ... diverse team of on-site and remote employees. + Assist and collaborate with department leadership regarding staff, daily operational tasks, and management of existing licensure client relationships. + Sense of urgency and accountability for responding to… more
- Ralliant (Tallahassee, FL)
- …of how software systems support a services business (eg, service scheduling, ticketing , quoting, billing) + Experience working with MS Dynamics or other ... ERP/CRM/service management platforms strongly preferred + Proven ability to prioritize and manage a roadmap of enhancements across multiple stakeholders. + Excellent communication and collaboration skills with both business and technical audiences. + Strong… more
- Robert Half Technology (Miami Lakes, FL)
- …for Workday Financials. + Manage Workday change requests using the ServiceNow ticketing system. + Collaborate with IT Application Support for system modifications. + ... Partner with the Workday team and end-users to address process needs, implement changes, and share best practices. + Perform ad hoc tasks in Workday as directed by the Workday Product Owner. + Contribute to ledger-related projects through design,… more