- Eliassen Group (Tallahassee, FL)
- …+ Interface with the customer, level 1 support and engineering through the ticketing system + Present high priority tickets progress status to customers + ... Coordinate, coach and train support and field engineers + Document known errors, standard solutions and workarounds in a knowledge database. Communicate the root cause analysis as well as provide information to the L1 support teams + Help designing, testing… more
- MyFlorida (Tallahassee, FL)
- …areas of computer hardware and software applications. * Knowledge of Help Desk ticketing software or comparable programs. * Ability to work in a training capacity ... with individuals. * Ability to professionally communicate verbally and in writing. * Ability to establish and maintain effective working relationships with others. * Ability to effectively manage multiple tasks while meeting service level agreement timelines.… more
- Community Health Systems (Milton, FL)
- …and Abilities** + Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such ... as Oracle or similar. + Strong verbal and written communication skills, ensuring clear and professional interactions. + Ability to handle high call volumes and multi-task across different customer service platforms. + Strong problem-solving skills with the… more
- Insight Global (Miami, FL)
- …Majority of this work will be done on the backend, supporting the users. Some ticketing will be escalated to this person. Come join Fortune 100's Best Places to ... Work! Salary range: 85k-110k We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will… more
- HCA Healthcare (Gainesville, FL)
- …for users in person, or via telephone or remote access, using basic trouble ticketing software. + Provide assistance in the use of computer hardware and software, ... including printing, installation, word processing, spreadsheets, email, operating systems, network and wireless connections, and provisioning mobile devices. + Provide desktop application support for Windows, Microsoft Office, and various software… more
- Under Armour, Inc. (Lake Buena Vista, FL)
- …to the Store Leadership + Assist as needed in operations; cash desk/ ticketing /merchandising/stock replenishment + Collaborate with teammates to achieve store goals + ... Ability to actively listen to feedback from leadership to continue to grow as a teammate + Perform other tasks as assigned by management **Requirements** **To be considered for this role, you must meet these minimum requirements:** + At least 18 years old +… more
- Optiv (Tallahassee, FL)
- …on call support (24/7) when needed. + Experience working with Internal and client Ticketing and Knowledge Base Systems for Incident and Problem tracking as well as ... procedures. (ie, ServiceNow etc.) preferred. + General security knowledge (GSEC, CISSP, CCSE, CISA,, CEH, Cisco Security, Security +, or other security certifications) preferred. + Knowledge of Linux and Windows Operating Systems preferred. + An understanding… more
- American Express Global Business Travel (Tallahassee, FL)
- …multi-tasking and prioritizing of workload whilst ensuring maximum quality + Fares & Ticketing knowledge - including RTW and complex fares + Knowledge of products ... including car service, hotels and rail + Domestic & International destination/geographical knowledge + Maintaining up to date knowledge of international travel notifications and guidelines as per government/client rulings + Demonstrated understanding of the… more
- Florida Atlantic University (Boca Raton, FL)
- …update, and resolve technology tickets effectively and efficiently using the appropriate ticketing system. + Provides first-line support for requests related to user ... management, such as login assistance, password resets, WiFi configurations, and email configurations. + Responsible for providing first-line support for the installation, configuration, maintenance, and support of hardware and software for desktops, laptops,… more
- Red River (Doral, FL)
- …quickly. + Experience working with ServiceNow or similar enterprise ticketing systems, including adherence to KBAs, Ticket/Queue Management, SLA compliance, ... and escalation workflows. **Preferred Education/Certification/Experience: ** + Exposure to network basics, such as VLAN concepts, port activation checks, and LAN/Wi-Fi troubleshooting before escalation. + Strong understanding of ITIL practices, especially… more