- Insight Global (Jacksonville, FL)
- …management, customer support, or a related field. . Proficiency with ticketing and incident management tools. Experience working cross-functionally in fast-paced ... environments. Knowledge of all the Microsoft Suite Masters Degree more
- Walmart (Orlando, FL)
- …or problem statements Daytoday activities performed in customer care service operations Ticketing system and other tools used to handle customer requests Escalation ... matrices Customer request process lifecycleManages contact center operations and supports new initiatives Interprets standard reports for example call trends assignment and tracking reports tracks key performance metrics analyzes and interprets overall service… more
- Oracle (Tallahassee, FL)
- …to take on new challenges in building a brand new highly available and scalable ticketing platform used for all cloud operations. As a Senior Member on this Team, ... you will be contributing to the effort in defining, designing, and delivering the platform using latest technologies on OCI. You will partner with product team, learn about the existing challenges, and influence the vision and direction. You will be… more
- Oracle (Tallahassee, FL)
- …Troubleshoot & Replace Network Switch equipment + You will communicate within a ticketing environment that is used and supervised by multiple internal Oracle Cloud ... service owners and teams. + Documentation of activities and build/modify SOPs + Structured cabling, labeling, and troubleshooting of fiber/copper/telecom cables. + System power supplies and cabling install, fix and repair + You should be able to execute small… more
- Wayfair (Jacksonville, FL)
- …* Ability to learn new systems quickly. * Previous experience with ticketing systems is preferred. * Communication & Reasoning: * Excellent communication skills ... and the ability to communicate clearly in English (verbal and written). * Ability to read, analyze, and interpret complex documents in English. * Demonstrated ability to multitask, prioritize tasks frequently, and provide a high level of detail. * Experience… more
- Oracle (Tallahassee, FL)
- …indicators to drive decision-making * Familiarity with change request tracking, ticketing systems, and ITIL service management processes (preferred) * Strong ... attention to detail with the ability to proofread and edit content to ensure high-quality deliverables **_Please note that this role can require 80% travel._** **Responsibilities** An experienced professional who is a domain and process expert with a deep… more
- Oracle (Tallahassee, FL)
- …and infrastructure dependencies. + **Work Management Systems:** Familiarity with ticketing tools like **Jira** or **ServiceNow** for efficient issue tracking ... and resolution. + **Problem-Solving & Analytical Thinking:** Excellent troubleshooting abilities to manage high-severity issues and maintain operational continuity. + **Effective Communication:** Strong interpersonal and communication skills, with the ability… more
- Oracle (Tallahassee, FL)
- …of DC environments using monitoring tools. + Monitoring and responding in a ticketing environment that is used and monitored by multiple internal Oracle Cloud ... service owners and teams. + Documentation of activities and strict alignment to SOP's. + Decommission life cycle of data center hardware. + Inventory process, order replacement parts, and return failed parts as required. + Structured cabling, labeling, and… more
- Oracle (Tallahassee, FL)
- …+ Demonstrated experience implementing workflow automation for deployment, support ticketing , diagnostics, update delivery, and user onboarding/offboarding. + Proven ... track record integrating hardware platforms into enterprise PIAM or badging systems, using industry API standards and connector frameworks. + Experience with change management, vendor partnerships, contract negotiation, and SLA oversight. + Working knowledge… more
- Oracle (Tallahassee, FL)
- …and response workflows, including automation of alarm triage and escalation ticketing integration, or in-house tools. + Coordinate deployment and lifecycle ... management of SOC/LAC platforms globally, ensuring all sites are equipped, trained, and supported for 24/7 operations. + Oversee automation of reporting, KPI tracking, and compliance documentation for all alarm events and operational incidents. + Analyze… more