- Oracle (Austin, TX)
- …and infrastructure dependencies. + **Work Management Systems:** Familiarity with ticketing tools like **Jira** or **ServiceNow** for efficient issue tracking ... and resolution. + **Problem-Solving & Analytical Thinking:** Excellent troubleshooting abilities to manage high-severity issues and maintain operational continuity. + **Effective Communication:** Strong interpersonal and communication skills, with the ability… more
- Oracle (Austin, TX)
- …of DC environments using monitoring tools + Monitoring and respond in a ticketing environment that is used and monitored by multiple internal Oracle Cloud service ... owners and teams. + Documentation of activities and create/modify SOPs + Decommission life cycle of data center hardware + Inventory process, order replacement parts and return failed parts as required. + Structured cabling, labelling and troubleshooting of… more
- Waystar (Austin, TX)
- …with healthcare industry and clinical concepts + Experience using a Support ticketing system such as Salesforce or Zendesk Support + Ability to communicate ... concisely and clearly, both written and verbal + Client focus mindset - provide value beyond expectation and approach work with internal and external clients' interests top of mind + Apply logic, research, and data to inform decisions + Demonstrate empathy and… more
- Teledyne (Dallas, TX)
- …(ie, Outlook, Word, Access, Excel, PowerPoint, Project, Visio, etc.) + Support ticketing systems, change control methodologies and their importance to ITIL best ... practices + IT security concepts and best practices (eg Microsoft, Cisco, etc.) **Qualifications:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of… more
- UWorld, LLC (Coppell, TX)
- …and Tracking: + Log and document common user issues accurately within the ticketing system (Freshdesk) + Collaborate in writing Knowledge base articles based on ... customer interactions Consult and Collaborate: + Maintain interdepartmental communication in order to communicate end-user feedback to stakeholders Benefits + Competitive compensation (contingent on experience) + Paid time off (based on sliding scale according… more
- Burlington (Katy, TX)
- …is sized in compliance to standards, signage is appropriately replaced and updated, ticketing is accurate and up to date, and packaged merchandise is sealed. + ... Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store. + Assist the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training,… more
- Palo Alto Networks (Plano, TX)
- …steps, timely updates, and comprehensive closure summaries in the ticketing system + Conduct multi-vendor troubleshooting on complex customer engagements, ... ensuring a seamless experience for public sector partners + Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and industry best practices to customers + Be a subject matter expert on… more
- Humana (Austin, TX)
- …to obtain programming specifications needed to submit information in our proprietary ticketing system that moves data from its origin to its ultimate destination. ... + Ensures proper documentation is completed so that the programming and testing occurs + Tracks and maintains documentation on ET work + Communicates between both IT and non-IT departments on updates, as well as educating non-IT departments on the process +… more
- SHI (Austin, TX)
- …user/practitioner experience + Vendor platform purchasing & deployment experience + IT ticketing software experience + Candidate will be expected to understand all ... aspects of the hardware and software lifecycle - from purchasing to deployment to decommissioning as well as the IT, finance, and other related disciplines with ITAM and ITSM processes \#LI-AR115 The estimated annual pay range for this position is $70,000 -… more
- RTX Corporation (Mckinney, TX)
- …+ Provide mentorship and guidance to junior system administrators. + Leverage ticketing system to resolve incidents submitted by end users. **Qualifications You Must ... Have:** + Typically requires a University degree or equivalent experience and a minimum of 5 years of prior relevant experience or an Advanced Degree in a related field and minimum 3 years experience. + Active and transferable US government issued Secret… more