- Insight Global (San Antonio, TX)
- …data, and support the administration of key systems including Microsoft Dynamics ( ticketing ) and Talkdesk (IVR). The ideal candidate is tenacious, curious, and eager ... to expand their technical and analytical skill set in a collaborative, fast-paced environment. Key Responsibilities: Track and report on Customer Care performance metrics using structured reporting tools. Assist with system configuration, maintenance, and… more
- NCR Atleos (Frisco, TX)
- …history on ATM's to identify service issues + Utilize monitoring tools and ticketing systems for addressing issues + Manipulate data within excel to analyze ATM ... inactivity + Manage multiple avenues of issues through monitoring, email and phone to ensure business expectations for service standards are met + Effectively communicate issues and status updates with business users, service providers and management teams,… more
- Robert Half Technology (Houston, TX)
- …issues. Incident Management + Document support requests and downtime in ticketing systems and downtime reports. + Maintain detailed incident logs, including ... step-by-step resolution and root cause analysis. Metrics + Generate and maintain downtime reports using Microsoft Power BI and Excel. PRTG Monitoring & Maintenance + Monitor maps for critical iApps and ensure warning/down sensors are identified and resolved. +… more
- Texas Health Resources (Arlington, TX)
- …applicable work-sites. Accurately log all customer interactions in the ITS ticketing system. . Demonstrate exceptional customer service by seeking opportunities to ... give educational feedback while assisting customers. Build and maintain key customer relationships with customers through timely and effective resolution. . Utilize processes, tools and technology to perform job effectively while continuing to refine and learn… more
- Lumen (Austin, TX)
- …Strong customer service, off-hours availability, and proficiency in internal tools and ticketing systems are essential to success in this role. **The Main ... Responsibilities** + Lead the configuration, maintenance, and troubleshooting of complex multi-vendor network environments, including Juniper SRX/MX, Cisco IOS/Meraki, FortiGate, SDWAN, and Metro Ethernet platforms. + Utilize SolarWinds and other advanced… more
- Lumen (Austin, TX)
- …and during holidays. + Maintain proficiency with internal tools and ticketing systems, and contribute to continuous improvement through coaching, documentation, and ... knowledge transfer. + Ability to identify and resolve customer reported trouble. + Takes full ownership and accountability in areas assigned. Takes independent action and rarely requires guidance, often proactively take the lead on technical issues/concerns.… more
- ASM Global (Dallas, TX)
- …a steady stream of diverse visitors. Legends manages all operations across ticketing , special events, food & beverage and retail for Attractions partners. NATIONAL ... MEDAL OF HONOR MUSEUM The National Medal of Honor Museum in Arlington, Texas will serve as the premier national institution dedicated to the stories, impact, and legacy of the service members who went on to become Medal of Honor recipients. Neither a war… more
- Public Storage (Plano, TX)
- …hands-on with legal productivity tools, including e-billing/matter management and workflow/ ticketing systems and Microsoft Office 360 apps, especially PowerPoint + ... Strong organizational and time management skills + Demonstrated responsiveness and commitment to clients and problem-solving + Ability to manage internal and external support effectively and efficiently (eg, attorneys, paralegals, consultants) + High level of… more
- Lumen (Austin, TX)
- …24x7 call center environment. + Proficient in using internal tools and trouble ticketing systems. + Willingness to work off-hours, on-call, and during holidays. + ... Demonstrated leadership in mentoring, training, and coaching team members. **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location.… more
- Marriott (San Antonio, TX)
- …and train employees on software systems used in events such as ticketing , retail, inventory, space usage, etc. **Managing Profitability** * Assists in developing ... working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed. * Creates opportunities to upsell during event planning. *… more