- SHI (Austin, TX)
- …user/practitioner experience + Vendor platform purchasing & deployment experience + IT ticketing software experience + Candidate will be expected to understand all ... aspects of the hardware and software lifecycle - from purchasing to deployment to decommissioning as well as the IT, finance, and other related disciplines with ITAM and ITSM processes \#LI-AR115 The estimated annual pay range for this position is $70,000 -… more
- RTX Corporation (Mckinney, TX)
- …+ Provide mentorship and guidance to junior system administrators. + Leverage ticketing system to resolve incidents submitted by end users. **Qualifications You Must ... Have:** + Typically requires a University degree or equivalent experience and a minimum of 5 years of prior relevant experience or an Advanced Degree in a related field and minimum 3 years experience. + Active and transferable US government issued Secret… more
- Robert Half Technology (Haslet, TX)
- …smooth operations. * Track, manage, and resolve IT issues promptly using a ticketing system. * Troubleshoot and resolve network, server, and application concerns to ... minimize downtime. * Develop and refine standard procedures to enhance team efficiency and workflows. * Provide on-site and remote support to customers across multiple locations, including lifting and moving equipment up to 50 pounds. Requirements * High… more
- Public Consulting Group (Austin, TX)
- …Grafana (optional), M365 Service Health, Message Trace, SIEM (eg, Sentinel), ticketing (ServiceNow/Jira). + Valimail **Education** + Bachelor's in Computer Science, ... Information Systems, or equivalent experience. Comparable experience substitutes for degree. **Certifications (Preferred but not required)** + AWS Certified Cloud Practitioner (CLF-C02) + Microsoft 365 Certified: Messaging Administrator Associate (MS-203). +… more
- Palo Alto Networks (Plano, TX)
- …steps, timely updates, and comprehensive closure summaries in the ticketing system + Conduct multi-vendor troubleshooting on complex customer engagements, ... ensuring a seamless experience for public sector partners + Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and industry best practices to customers + Be a subject matter expert on… more
- Capgemini (Austin, TX)
- …other IDS/IPS tools), Sandbox platforms (Joe Sandbox, VMRay, Hatching, etc.), Ticketing Systems (ServiceNow, Archer, etc.) **Life at Capgemini** Capgemini supports ... all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: + Flexible work + Healthcare including dental, vision, mental health, and well-being programs + Financial well-being programs such as… more
- US Bank (Irving, TX)
- …via logging tools such as Kibana or Splunk + Experience documenting and utilizing ticketing systems such as JIRA, Zendesk, or Service-Now + High attention to detail, ... information design and visual presentation, and strong organizational skills + Strong influencing and partnership/collaboration skills to drive cross-functional teams + Ability to manage multiple highly visible and complex tasks/projects and deadlines… more
- Texas A&M University System (College Station, TX)
- …to department and system member inquiries via phone calls, emails, and the ticketing system in a timely and professional manner + Provide accurate information and ... assist with resolving issues related to fixed asset processes, policies, or procedures + Document and track inquiries, ensuring follow-up and resolution of outstanding requests Backup + Collaborate with other departments as needed to ensure accurate and… more
- CyrusOne (Carrollton, TX)
- …monitoring platform + Monitor e-mail queue and log all e-mails within the ticketing system + Monitor ticket queue and follow-up on open tickets within designated ... time frame + Maintain proper escalation procedures + Evaluate + Communicate + Use independent thinking for resolution for level 1 alerts + Escalate issues when appropriate + Act as "Smart Hands and Feet" for client requests + Perform Level 1 response on… more
- Robert Half Technology (San Antonio, TX)
- …laptops and troubleshooting hardware and software. * Familiarity with help desk ticketing systems and processes. * Willingness to travel regularly to various clinic ... locations. * Strong reliability, work ethic, and a commitment to excellent customer service. * Knowledge of desktop hardware and imaging processes. * Experience with Windows 10 and Active Directory. * Understanding of networking concepts and server… more