- Airtable (Austin, TX)
- …integrations), lead the roadmap for service delivery tools (case management, ticketing , knowledge base), and enhance employee self-service and data integrity through ... automation and shared services. + Pilot and implement AI-powered tools and automations to reduce operational load and improve employee experience + Act as a key connector across Payroll, IT, Finance, Legal, Talent, and Workplace to ensure seamless, integrated… more
- Palo Alto Networks (Plano, TX)
- …steps, timely updates, and comprehensive closure summaries in the ticketing system + Conduct multi-vendor troubleshooting on complex customer engagements, ... ensuring a seamless experience for public sector partners + Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and industry best practices to customers + Be a subject matter expert on… more
- House of Blues (Irving, TX)
- …Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients ... worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music… more
- CompuCom (San Antonio, TX)
- …Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues + Communicates with customers ... at all levels of technical and non-technical skill sets + Follow-up with end users to provide status updates as per service level guidelines (SLA's) + Elevates complex and/or high priority problems they cannot solve to the appropriate support groups for… more
- SpaceX (Bastrop, TX)
- …support. + Respond promptly to requests for technical support via email, ticketing , and chat as needed. + Responsible for troubleshooting hardware and applications, ... providing technical support, and problem solving. + Exhibit a high level of professionalism and are passionate about providing outstanding customer service. + Document the status of issues and provide updates to management, team, and end users. + Maintain… more
- Amazon (Houston, TX)
- …A day in the life - Triaging emergent data center issues using a ticketing system. - Troubleshooting & configuring network and server hardware. - Coordinating remote ... hands support with colocation providers. - Working with cross-functional teams - both internal and external. - Leading network & server scaling projects to expand AWS Edge data center infrastructure. - Flexibility to occasionally work outside of standard… more
- Pike Corporation (Plano, TX)
- …IT Operations + Document support incidents in detail within the Help Desk ticketing system. + Work with ITAM (Asset Management) to ensure an accurate inventory ... + Coordinate and configure IT products and services for activities such as video conferencing, webinars, and conference room presentations, off site meetings. + Works with remote users to solve both application and connectivity issues on desktop, laptop, and… more
- SHI (Austin, TX)
- …end user/practitioner experience + Vendor platform purchasing and deployment experience + IT ticketing software experience + Ability to travel up to 10% + Ability to ... work flexible hours The estimated annual pay range for this position is $70,000 - $120,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary… more
- Marriott (Grapevine, TX)
- …employees. Learn and operate software systems used in events (ie, ticketing , retail, inventory, space usage, etc.). Resolve financial, inventory, numeric ... discrepancies. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; verify uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect… more
- Republic Finance, LLC (Plano, TX)
- …asset management and inventory practices. Familiarity with ServiceNow or similar ticketing systems. Working knowledge of Windows and macOS operating systems. Strong ... understanding of networking and A/V equipment troubleshooting. Preferred Qualifications Experience using ZOHO ManageEngine for imaging and software deployment. Hands-on experience with A/V systems including Crestron, Neat Bar, and ClickShare. Dell… more