- Public Consulting Group (Austin, TX)
- …technician. + Record, track, and document the Incidents and requests in the ticketing tool. Ensure all successful and unsuccessful decisions made, and actions taken, ... through to final resolution have been captured in the ticket. + Apply appropriate troubleshooting techniques. + Access knowledge bases, and frequently asked questions resources to aid in problem resolution. + Identify and learn appropriate software used and… more
- SHI (Austin, TX)
- …and applications for trend analysis and ensure continuous availability. + Utilize ticketing systems like ServiceNow to manage and track issues and changes. + ... Adhere to change management processes to minimize disruptions during system changes or upgrades. + Represent the team in major incident management, perform root cause analysis, and drive resolutions. + Provide mentorship and guidance to junior engineers,… more
- Wolters Kluwer (Houston, TX)
- …entities, contracts, compliance, claims, intellectual property, real estate, invoices, GDPR and ticketing . In this hybrid (any WK office) position, you will be ... reporting to the Manager of Customer Success and Implementation within LR (Legal & Regulatory) US, a division of Wolters Kluwer. https://www.wolterskluwer.com/en/solutions/legisway **Responsibilities:** + Collaborate and support customers in implementation… more
- Palo Alto Networks (Plano, TX)
- …troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system + Effectively manage critical and challenging customer support ... cases for multi-vendor troubleshooting on complex customer engagements and build positive external customer experience by working closely with Account, Sales, and Marketing teams + Utilize fault isolation and root cause analysis skills to provide post-sales… more
- IBM (Houston, TX)
- …and recommend solutions. The team follow development and test methodology including defect ticketing systems. The team also collaborate closely with the rest of the ... development Organizations who require this hardware to deliver their Storage Solutions to IBM customers and ensure the software interfaces to enclosure management systems function correctly. The team is also responsible for the ongoing hardware support for… more
- WaveStrong (Dallas, TX)
- …JIRA for project management and GitHub for version control in managing code and scripts. + Proficiency in using ticketing systems to track issues and resolutions. ... + Expertise in technical in Excel Mastery withAdvanced Excel skills, including the use of complex formulas, pivot tables, macros, and data analysis tools to handle large datasets efficiently. + Expertise in automation Scriptinglanguages such as Python,… more
- Texas State University (San Marcos, TX)
- …+ Familiar with TCP /IP networking + Experience with telecommunications ticketing systems + Experience troubleshooting complex technical problems + Team Leadership ... Experience + Certifications ( BICS , etc) Job Description We are hiring a network technician to support our multi-campus voice and data network infrastructure. You will be supporting a large campus network with copper and fiber optic cabling in about 150… more
- Lockheed Martin (Arlington, TX)
- …to: + Arrange domestic and international travel, including itinerary creation and ticketing \. + Prepare and reconcile travel expense reports in compliance with ... policy\. + Develop and format presentations, briefing materials, and reports\. + Schedule meetings, coordinate calendars, and manage logistics for executive sessions\. + Perform additional coordination activities and ad‑hoc tasks as assigned\. **Why Join Us**… more
- American Express Global Business Travel (Austin, TX)
- …(Sabre, Apollo, Amadeus) + 1+ years corporate travel experience, including fares, ticketing , car, hotel, air, and rail for domestic and international travel. + ... Excellent professional communication (written and verbal) + Attention to detail + Act with integrity, and look after personal traveler information + Resolving customer issues quickly and independently / with supplier + Teamwork and openness to feedback **Thank… more
- Academy Sports + Outdoors (Katy, TX)
- …management, and request fulfillment using ServiceNow and/or other enterprise-level ticketing systems Skills: + Analytical with strong problem-solving abilities and ... creative resolution skills + Ability to effectively communicate with all levels of the organization + Highly organized and detail-oriented + Ability to work independently, as well as effectively contribute to a team environment + Ability to prioritize… more