- Coinbase (Austin, TX)
- …* Experience working in a high-volume, shared service environment with a ticketing system (eg, Jira or ServiceNow). * Strong written and verbal communication ... skills, with the ability to coordinate effectively with global partners, provide regular updates, and drive timely resolutions. * Proven ability to critically think and problem-solve in ambiguous situations. *Nice to haves:* * Familiarity with tools such as… more
- Insight Global (Fort Worth, TX)
- …with Excel for documenting projects/ requirements Experience working with ticketing systems- ServiceNow preferred Experience with Transportation management / ... Logistics knowledge is required Detail oriented and self-driven/ proficient to work independently Extensive Excel and PowerPoint experience is preferred IT Help Desk Certification is a plus Experience with servers (SQL, DB) Agile process methodology experience… more
- SHI (Austin, TX)
- …- Firewall, Antivirus, Spam filtering. + Internet technologies. + Helpdesk ticketing system. + Data backup and restore technologies **Additional Requirements** One ... or more certifications in any of the following areas: + AWS Certification + Microsoft Certification + Google Certification + Desktop as a Service - DaaS The base salary for this position is $75,000 - $85,000. The compensation for this position is dependent on… more
- Palo Alto Networks (Plano, TX)
- …Level Agreements + Triage customer reported issues and respond to them via ticketing system, phone or remote sessions + Perform advanced troubleshooting at the ... application level and OS level, using your knowledge and relevant expertise + Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix + Provide timely feedback into the development process on… more
- Citigroup (Irving, TX)
- …a **Cybersecurity** role. + Proven experience with **Jira** or other similar ticketing systems. + Strong understanding of security best practices related to ... **Authentication** , **A** **uthorization** , **L** **ogging/Monitoring** , **Encryption** , **Infrastructure Security** , and **Network Segmentation** . + Experience with scripting languages (eg, **Python** , **Bash** , **PowerShell** ) or Infrastructure as… more
- Insight Global (San Antonio, TX)
- …or medical space . ITIL/PMP Certification Salesforce Experience -Experience working with ticketing Systems null We are a company committed to creating diverse and ... inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment… more
- Kohl's (Lubbock, TX)
- …activities in the store, ensure that price changes, sign changes and ticketing procedures are completed accurately and efficiently + Support prevention of loss ... by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed and partnering with Loss Prevention + Manage the training processes for new hires, ensuring associates are skilled on… more
- Celestica (Houston, TX)
- …with other enterprise systems (eg, ERP, CPQ, Marketing Automation, Service Ticketing , etc. and data migration processes). + Experience with Salesforce Territory ... Management features. + Experience with data governance tools and methodologies. + Experience with project management methodologies (eg, Agile, Waterfall). **Typical Education** + Bachelor's Degree in Information Technology, Business Administration, or a… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …to the correct IT support group. + Track issues using an ITSM ticketing system. Keep meticulous notes. + Troubleshoot and repair Desktop/Laptop and thin client ... hardware. + Support peripheral devices (Printers, Smartphones, Scanners etc.). + Using BPA and industry standards, follow complex procedures, updating procedures as necessary. + Understand the IT working environment sufficiently to explain technical issues to… more
- CompuCom (Sherman, TX)
- …or supply chain environment, experience with Windows 10 and 11, ticketing system experience, as well as excellent communication and interpersonal skills. ... **Duties and Responsibilities** **:** + Deliver a deskside service to the client for support on the laptop / desktop related hardware / software break fix incidents + Deploy, configure, and support mobile devices, printers, RF Scanners, and standard… more