- Deluxe (Fort Worth, TX)
- …updates, notes, and resolutions must be documented in the Enterprise ticketing system.* Design and implement long-term strategic goals and short-term tactical ... plans for systems.* Implement high risk changes using discipline and precision to avoid unnecessary outages.* Knowledge of PCI DSS and implementation of controls to meet audit requirements.* Ability to adapt quickly and implement technologies to changing… more
- System One (Austin, TX)
- …documents, complete detailed event reporting, and utilize the internal event ticketing system. + Consistently deliver high-quality services to our clients. **Skills ... & Qualifications** + Able to operate equipment to support video and audio conferencing, in room presentations, live streaming, camera operation, video switching, and basic audio mixing for spoken word. + In depth understanding of social media products and… more
- Capital One (Plano, TX)
- …the team, you will: + Monitor and manage the Gateway ServiceNow ticketing system and mailbox. + Collaborate with Settlement Services, Fulfillment, and ... Implementations teams to identify and resolve billing discrepancies + Provide technical and procedural support for network project requests, disputes, and exception handling + Administer the Gateway Network Bulletin Review (NBR) process, ensuring timely… more
- Under Armour, Inc. (Fort Bliss, TX)
- …+ Process merchandise shipments + Replenish the sales floor + Manage markdowns and re- ticketing , stock transfers and damaged goods + Keep the stockroom and the sales ... floor stocked, clean and organized **To be considered for this role, you must meet these minimum requirements:** + At least 18 years old + Available to work a flexible schedule + Comfortable with or willing to learn technology (such as computers, hand-held and… more
- Wayfair (Lancaster, TX)
- …computer screen, telephone headset and telephone system. + Previous experience with ticketing systems + Previous involvement with event planning a plus + ... Demonstrated ability to multitask, and provide a high level of detail + Occasional flexibility required during peak seasons (early mornings, evenings, or weekends) to support engagement across all shifts Assistance for Individuals with Disabilities Wayfair is… more
- Public Consulting Group (Austin, TX)
- …technician. + Record, track, and document the Incidents and requests in the ticketing tool. Ensure all successful and unsuccessful decisions made, and actions taken, ... through to final resolution have been captured in the ticket. + Apply appropriate troubleshooting techniques. + Access knowledge bases, and frequently asked questions resources to aid in problem resolution. + Identify and learn appropriate software used and… more
- SHI (Austin, TX)
- …and applications for trend analysis and ensure continuous availability. + Utilize ticketing systems like ServiceNow to manage and track issues and changes. + ... Adhere to change management processes to minimize disruptions during system changes or upgrades. + Represent the team in major incident management, perform root cause analysis, and drive resolutions. + Provide mentorship and guidance to junior engineers,… more
- Wolters Kluwer (Houston, TX)
- …entities, contracts, compliance, claims, intellectual property, real estate, invoices, GDPR and ticketing . In this hybrid (any WK office) position, you will be ... reporting to the Manager of Customer Success and Implementation within LR (Legal & Regulatory) US, a division of Wolters Kluwer. https://www.wolterskluwer.com/en/solutions/legisway **Responsibilities:** + Collaborate and support customers in implementation… more
- Palo Alto Networks (Plano, TX)
- …troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system + Effectively manage critical and challenging customer support ... cases for multi-vendor troubleshooting on complex customer engagements and build positive external customer experience by working closely with Account, Sales, and Marketing teams + Utilize fault isolation and root cause analysis skills to provide post-sales… more
- WaveStrong (Dallas, TX)
- …JIRA for project management and GitHub for version control in managing code and scripts. + Proficiency in using ticketing systems to track issues and resolutions. ... + Expertise in technical in Excel Mastery withAdvanced Excel skills, including the use of complex formulas, pivot tables, macros, and data analysis tools to handle large datasets efficiently. + Expertise in automation Scriptinglanguages such as Python,… more