- WaveStrong (Dallas, TX)
- …JIRA for project management and GitHub for version control in managing code and scripts. + Proficiency in using ticketing systems to track issues and resolutions. ... + Expertise in technical in Excel Mastery withAdvanced Excel skills, including the use of complex formulas, pivot tables, macros, and data analysis tools to handle large datasets efficiently. + Expertise in automation Scriptinglanguages such as Python,… more
- Rush Enterprises (New Braunfels, TX)
- …manage incidents, and provide technical support through ServiceNow or equivalent ticketing systems. + Project & Process Improvement: + Participate in Agile/Scrum ... project activities, including requirements gathering, testing, and deployment. + Analyze data flows between systems to identify automation or process improvement opportunities. + Assist in system upgrades/enhancements and support configuration, testing, and… more
- Prototype IT (Lewisville, TX)
- …records of IT-related incidents, requests, and solutions using a help desk ticketing system. + Contribute to the development and maintenance of IT documentation ... and procedures. + Keep up-to-date with emerging trends and technologies in IT support. + Approach all encounters with customers and fellow employees in a friendly, service-oriented manner. + Maintain compliance with prototype:IT standards, including regular… more
- Towne Park (San Antonio, TX)
- …in a safe and efficient manner + Knowledge of Towne Park's claim check, ticketing and key box training, policies and procedures + Knowledge of Towne Park's ... principles and processes for providing exemplary customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. + Knowledge of customer confidentiality policies and procedures as set… more
- Quality Technology Services, LLC (Irving, TX)
- …perform necessary work. + Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system ... related alerts. + Responds as required to building emergencies and customer requests. + Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials. + Uses the Change Management Process to get approval for preventative… more
- CyrusOne (San Antonio, TX)
- …dashboards, reports, and integrations with other operational systems (eg, BMS, ticketing systems) + Lead DCIM platform upgrades, patches, and feature enhancements ... in collaboration with IT and vendor support + Develop and implement best practices for DCIM data entry and maintenance across operations teams **Capacity Planning & Optimization:** + Conduct real-time monitoring and historical analysis of space, power, and… more
- 3M (Austin, TX)
- …with SIEM/SOAR solutions (eg, Sentinel, Splunk, ServiceNow) to automate alerting, ticketing , and response workflows. + Collaborate with security engineering and ... architecture teams to implement preventive controls, such as automated remediation, segmentation, or blocking of exposed services. + Analyze trends and patterns in exposure data to identify systemic issues, control gaps, and architectural weaknesses.… more
- House of Blues (Houston, TX)
- …music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales we foster a fun and ... upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support it's no wonder we are certified as a Great Place… more
- Live Nation (Houston, TX)
- …Ability to type 30 wpm + High School Diploma Preferred: + Previous Ticketing experience + Working knowledge of Windows based PC programs Physical Demands/Working ... Environment: + Working environment is fast-paced. + Position requires repetitive use of arms for answering busy phones and typing. + Must be able to lift or move up to 25 lbs using proper lifting techniques This job description is a summary of duties that you… more
- Amazon (Dallas, TX)
- …a data center or critical work environment - 1+ year experience working with ticketing systems and or project tracking software as well as 1+ year experience ... troubleshooting network & routing connectivity related issues, including troubleshooting of network device configurations and low level application interaction - 1+ year experience working with 3rd party vendors as well as 1+ year experience working in… more