- Texas Tech University (Lubbock, TX)
- …solutions to customer inquiries and document resolutions accurately in the internal ticketing system. + Complete assigned tickets in the internal ticketing ... system (ServiceNow) and update customer files using Focus, LMS, Xtender, and other relevant systems. + Assist department leaders with projects and assignments, including conducting research and contributing ideas for process improvements. Contact instructors… more
- Adecco US, Inc. (Dallas, TX)
- …functionality. + Document service events accurately in work orders and ticketing systems. + Deliver exceptional customer service in a fast-paced, high-profile ... antivirus, and incident/request management. + Familiarity with ServiceNow or similar ticketing systems (preferred). + Strong skills in data backup, recovery, and… more
- Oracle (Austin, TX)
- …Engineer to join our team building Oracle's groundbreaking, AI-powered centralized ticketing platform. In this role, you'll design and deliver solutions that ... to help shape the next generation of Oracle Cloud Infrastructure (OCI) Ticketing Platform. In this role, you will: + **Collaborate** with cross-functional teams… more
- BJs Wholesale Club (TX)
- …configurations, incidents, requests, changes, and problems resolutions in the IT ticketing system ServiceNow. + Provide training to in store associates on ... time. Desired Skills: + Experience with remote support tools and ITSM/ ticketing platforms (ServiceNow or similar solution). + Effective communication and… more
- Cayuse Holdings (Austin, TX)
- …user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance. + ... Windows 10, and MS Office 2013. + Experience using ServiceNow or a similar ticketing system. + Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+… more
- Oracle (Austin, TX)
- …Engineer to join our team developing Oracle's groundbreaking, AI-powered centralized ticketing platform. You'll use Java and Python on the backend, building ... **Develop and maintain** scalable, high-quality web applications for our AI-powered ticketing system (frontend and backend). + **Design and implement** intelligent… more
- Sysco (Houston, TX)
- …as needed. **Description of Responsibilities:** + Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as ... systems + Train and assist end users to effectively utilize the enterprise ticketing system + Dispose of old computer equipment utilizing approved recycling vendors.… more
- NTT America, Inc. (Irving, TX)
- …+ 3 years desktop/technical Windows support experience **Preferred Skills:** + ServiceNow ticketing system (or similar ticketing system) + Office 365 support ... + Windows troubleshooting, diagnosing, imaging/deployment and software installation. + Installation/Troubleshooting of Software/Hardware + Proven customer service background + Able to comprehend and follow verbal and written technical instructions and scripts.… more
- Turner & Townsend (Austin, TX)
- …and tracking the resolution of system issues using the client's internal ticketing systems + Submitting, tracking and providing updates on feature requests using ... the client's internal ticketing systems + Reporting on volume and status of issues on a weekly basis + Presentation of status reports to clients and internal teams +… more
- WSP USA (Houston, TX)
- …+ Lead the design of integrated fare collection systems, incorporating account-based ticketing , smart cards, mobile apps, and open-loop (credit card) payments. + ... Systems Integration, or similar role, with specific expertise in fare collection, ticketing or payment systems. + Proven experience as a solution or systems… more