- Under Armour, Inc. (Mercedes, TX)
- …Process merchandise shipments + Replenish the sales floor + Manage markdowns and re- ticketing , stock transfers and damaged goods + Ensure the store, the sales floor, ... and stockrooms are cleaned and organized + Deliver omni-channel requests in line with UA process and policy through digital experience + Model the UA service culture and customer expectations + Support, understand and adhere to Under Armour's visual standards… more
- Texas State University (San Marcos, TX)
- …troubleshooting skills using logical, strategic processes. + Experience with support ticketing systems. + Understanding of IT security best practices and ... remediation. + Ability to translate complex technical and compliance into documentation and protocol. Job Description This position will administer and manage core systems and services provided to the Department of Computer Science. Responsibilities include… more
- Lumen (Austin, TX)
- …to be considered for this position. **The Main Responsibilities** + Utilize trouble ticketing system to document and track outages. + Exercise sound judgment during ... the escalation of trouble tickets. + Provide advanced Tier III and IV support by remotely troubleshooting and repairing transport backbone equipment, sub-tending devices, and user applications/services for a nationwide fiber optic transport network and two… more
- Datavant (Austin, TX)
- …will help you succeed: + GRC Platforms: TrustCloud or Similar + Ticketing Systems: Jira, Asana + Collaboration Tools: Slack, Confluence + Cloud Platforms: ... AWS (preferred), GCP, Azure + Automation/Scripting: Familiarity with automation tools or scripting languages (eg, Python, Bash) for control testing and workflow optimization is a plus Bonus points for: + One or more industry-recognized certifications: CISA,… more
- Omni Hotels (Dallas, TX)
- …eligibility, plan provisions, and policies. + Monitors and manages benefits ticketing system, answering questions timely. + Investigates benefit issues and works ... with vendors to resolve. + Assists with new-hire orientations and open enrollment processes. + Partners with third-party benefits administrator to assist with benefit eligibility and enrollment processes. + Routinely conduct audits to ensure plans are… more
- Cinemark (Frisco, TX)
- …+ Maintain a safe working environment. + Works within the Cinemark ticketing system. + Ticket prioritization and trends analysis + Troubleshoots to determine ... the root cause of issues before determining to call in outside vendors to resolve. + Uses independent discretion to determine whether theatre maintenance staff should be able to handle given maintenance requests. + May train theatre staff or theatre… more
- EMS LINQ (Austin, TX)
- …customer support technologies and tools (eg, Chat, zoom, salesforce, AI, ticketing platforms) preferred. + Willingness to travel occasionally for customer visits, ... conferences, and other business-related events. + Flexibility to work non-standard hours as needed to support global and nationwide customers and team members in different time zones. **The Tech:** + Salesforce + Microsoft Suite + Dialpad + Fully Story… more
- Rehrig Pacific Company (Dallas, TX)
- …external customers. + Track, document, and manage customer issues using the ticketing system, ensuring accurate records and follow-ups. + Escalate complex issues as ... needed and document resolution steps for continuous improvement. + Update, maintain, and publish support documentation to enhance knowledge sharing. + Assist field engineers with software installations and validation to ensure successful deployment. +… more
- World Wide Technology (Austin, TX)
- …Excellent communication and writing skills a must. + Knowledge of trouble ticketing systems, change control, Project processes and associated tools. + Logical ... problem- solving techniques and associated experience in system, data center facilities, and telecommunications. + Financial Services industry knowledge a plus. The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has… more
- ManpowerGroup (Irving, TX)
- …troubleshooting network and POS issues. + Experience working with ServiceNow ticketing system and supporting hardware/software deployments. + Ability to work ... flexibly, including weekends and evenings, with a mostly remote work environment and occasional travel to HQ in DFW. **What's in it for me?** + Opportunity to work with a dynamic and supportive team in a fast-paced environment. + Develop your technical skills… more