- IBM (Austin, TX)
- …tools. * Efficiently triage and address incoming support requests via our ticketing system within established SLAs, including managing high-severity, urgent cases. * ... Thoroughly document and record all customer interactions and activities in compliance with internal and external security protocols. * Actively participate in product engineering meetings to discuss support-related issues and provide valuable insights. *… more
- University of Texas Rio Grande Valley (Edinburg, TX)
- …RGV community. Equipment Use of standard office equipment. Preferred: Experience with ticketing software. Working Conditions Needs to be able to successfully perform ... all required duties. Usual office conditions plus attendance at various University sports events. Ability to work extended hours that are often outside of the normal business schedule such as evenings, weekends, and holidays. Occasional travel is required.… more
- Concentrix (Laredo, TX)
- …11 * Demonstrable experience in ticket resolution using IT Service Management ( ticketing ) systems; experience maintaining systems compliance and audits as per COPC, ... ISO 27001 etc. standards is preferred * Experience managing Active Directory at the Organization Unit level * Flexibility to work overtime as needed * CompTIA A+/Desktop+, MCSA/MCSE and/or CCNA or similar certifications preferred; Bachelor's degree/diploma in… more
- DriveTime (Fort Worth, TX)
- …to end by obtaining proper approvals, submitting requests through internal ticketing system, emailing requests to reinstate ancillary products, and submitting ... requests to correct Credit Bureau Inquiries Department + Perform other related duties as assigned **So What Kind of Folks Are We Looking for?** + Clear, concise and professional written and oral communications and interpersonal skills + Strong time management… more
- Insight Global (Mckinney, TX)
- …and organized, with a structured approach to task management . Proficiency with ticketing and workflow tools . Excellent communication skills . Capable of engaging ... effectively with both technical and non-technical stakeholders . Able to confirm requirements and ensure alignment across teams . Hands-on experience working with Jira, ServiceNow, and Microsoft Office tools . Previous experience or interest in IAM/IGA .… more
- Lowe's (Houston, TX)
- …through answering inbound calls timely and process inquires/requests from ZenDesk ticketing system. + Partner closely with Outside Sales Representatives and Pro ... Solutions Center + Research and reconcile misapplications, overpayments, and unapplied cash, requesting refund checks, as needed + Submit regular reports on the status of unpaid accounts and any repayment progress + Leverage customer data (payment history,… more
- Bank of America (Addison, TX)
- …program, support program inquiries, updating source of record, manage ARM ticketing queue, and maintain program documentation. + Maintain QA documentation, audit ... documentation, and training materials. + Drive Quality Assurance Governance for End User Access Management & Application Services. + Maintain exceptions to IAM Standard according to governance processes. + Ensures Information Technology systems meet enterprise… more
- Comcast (Plano, TX)
- …and integrate data from disparate systems (such as Comcast billing, ticketing , provisioning and network monitoring systems, among others). Designs, codes, tests, ... deploys and evaluates highly reliable programs in Perl, C, C++, C#. Designs, codes, tests, deploys and evaluates highly reliable web pages in PHP, ASP, JavaScript, Script etc. Collaborates with Engineering, Excellence in Operations (XOC), Advanced Technical… more
- Live Nation (Houston, TX)
- …Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients ... worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music… more
- Consolidated Electrical Distributors (Irving, TX)
- …in advanced queues as required + Document enhancement requests and software bugs in the ticketing system and assist in managing them + Train and assist Level I Help ... Desk Analysts in the areas identified above + Make recommendations to Help Desk management on procedures to best support CED's Profit Centers and Credit Offices + Assist management to prioritize programming changes based on the needs of Profit Centers and the… more