• The Computer Merchant, LTD. (Reston, VA)
    …* Excellent written and verbal communication skills * Use of an ITSM ticketing system JOB DESCRIPTION Deskside Support Technician to support the Enterprise Standard ... Architecture V (ESA V) program, in Washington, DC. ESA V is an IT Services program supporting several customers within the Department of Justice. The program provides a range of IT services, including help desk, deskside support, Windows workstation… more
    job goal (11/28/25)
    - Related Jobs

  • Infrastructure Decommission Technician, Network…

    Amazon (Herndon, VA)
    …in line with internal SLAs - Manage assigned work and priorities through ticketing system and/or workflows. - Interact with other datacenter personnel to coordinate ... in a Data Center environment. - Manage assigned work and priorities through ticketing system and/or workflows. - Scope the level of effort assigned, validate all… more
    Amazon (12/05/25)
    - Related Jobs

  • Infra Decommission Technician, DCC Communities

    Amazon (Herndon, VA)
    …in a Data Center environment. Manage assigned work and priorities through ticketing system and/or workflows. Provide status updates to Stakeholder via ticketing ... effort that has been assigned. All efforts need to be documented via ticketing system. Successful candidates must be comfortable working at heights, including on… more
    Amazon (12/05/25)
    - Related Jobs

  • Edge Operations Monitoring Specialist

    CGI Technologies and Solutions, Inc. (Arlington, VA)
    …accurate records of incidents, monitoring activities, and resolutions using ticketing and documentation tools. * Proactive Maintenance: Develop strategies and ... with IT monitoring tools (eg, Dynatrace, Nagios, Zabbix) and ticketing systems (eg, ServiceNow). * Problem-Solving: Excellent analytical and problem-solving… more
    CGI Technologies and Solutions, Inc. (09/30/25)
    - Related Jobs

  • Tier 2 Help Desk Specialist

    Systems Engineering Solutions Corporation (Alexandria, VA)
    …1 and Tier 2 support responsibilities . Experience with remote desktop tools, ticketing systems, and ITSM platforms (eg, ServiceNow, Remedy, Jira). . Strong working ... MFA . Experience using ServiceNow or alternative IT Service Management / Ticketing system Familiarity with Microsoft 365 collaboration stack (Teams, Exchange Online,… more
    Systems Engineering Solutions Corporation (11/22/25)
    - Related Jobs

  • Helpdesk Manager SME

    CGI Technologies and Solutions, Inc. (Arlington, VA)
    …and effective resolution of technical issues. o Managing the help desk ticketing system and escalation processes. o Developing and implementing help desk policies ... of IT support and troubleshooting. * Experience with help desk software and ticketing systems. * Ability to analyze and improve help desk processes. * Strong… more
    CGI Technologies and Solutions, Inc. (12/06/25)
    - Related Jobs

  • Critical Operations Technician

    Quality Technology Services, LLC (Ashburn, VA)
    …the telephone, performing customer equipment installs, managing tickets within the ticketing system, communicating and escalating alerts and customer requests to ... perform necessary work. + Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system… more
    Quality Technology Services, LLC (12/05/25)
    - Related Jobs

  • IT Specialist Senior

    Leidos (Quantico, VA)
    …connectivity losses. + Process and resolve service requests through the MCEN Remedy ticketing system, handling an average of 50 tickets daily and approximately 2,000 ... + At least 3 years of experience working with Remedy or a similar ticketing system. + Must possess an Information Assurance Technician (IAT) Level II certification.… more
    Leidos (12/05/25)
    - Related Jobs

  • Help Desk Technician

    Insight Global (Richmond, VA)
    …security policies, processes, and procedures to comply with mandates including Sarbanes Oxley. Ticketing /Call volume ranges from 25-45 tickets a day We are a company ... of prior helpdesk experience Basic troubleshooting experience Experience using any ticketing system (client uses Manage engine Service Desk+) Ability to provide… more
    Insight Global (12/02/25)
    - Related Jobs

  • Cloud Support Engineer

    ManTech (Vienna, VA)
    …management, basic cluster troubleshooting, and deployment verification + Experience with ticketing , alerting, and incident response tools + Strong written and verbal ... CompTIA Security+ CE, CCNA Security, CND, etc) + Experience with ServiceNow ticketing , alerting, and incident response tools + Experience with ServiceNow Customer… more
    ManTech (12/02/25)
    - Related Jobs