- SAIC (Quantico, VA)
- …issues, software conflicts and hardware device conflicts through IT incident ticketing system, providing resolution and/or escalating for assistance. + Receives Tier ... II tickets that are escalated to the DE team and resolves desktop incidents and issues. + Walks customers through installing applications and computer peripherals, upgrading software, and troubleshooting basic IT issues. + Ensures on-time delivery and… more
- CACI International (Sterling, VA)
- …Familiarity with IT service management frameworks (eg, ITIL) + Experience with ticketing systems and IT service management tools + Excellent project management ... skills + Strong analytical and problem-solving abilities + Outstanding communication and interpersonal skills + Ability to work effectively in a team environment _Desired:_ + ITIL certification preferred; additional PM certifications (eg, PMP) a plus This… more
- TEKsystems (Arlington, VA)
- …+ Experience with monitoring tools (eg, SolarWinds, DataDog, Nagios) and ticketing systems (eg, ServiceNow, Jira Service Management). + Understanding of ... cybersecurity principles and best practices. + Exceptional analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues under pressure. Experience Level Intermediate Level Pay and Benefits The pay range for this… more
- Amazon (Ashburn, VA)
- …to while performing work. - Perform basic support concepts such as ticketing systems, root cause analysis, change management creation, writing procedures and ... building management systems. - Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations. - Maintain data center critical infrastructure equipment… more
- Link Solutions Inc (Quantico, VA)
- …automation. + Ability to develop collaborative tools that integrate with ticketing systems and performance metrics. + Familiarity with DoD cybersecurity directives ... and PKI operational support environments. + Strong communication skills to interact with technical and non-technical stakeholders. + Strong analytical and problem-solving skills. + Ability to diagnose and resolve technical issues efficiently. + Able to… more
- Lumen (Ashburn, VA)
- …training efforts for less experienced teammates. + Demonstrate proficiency with trouble ticketing applications as well as network monitoring tools and other internal ... platforms. + Maintain knowledge of troubleshooting circuit degradation issues, including utilization, bandwidth and latency problems. **What We Look For in a Candidate** + 5+ years of technical customer call center experience. + Associate degree in… more
- Old Dominion University (Norfolk, VA)
- …Preferred Qualifications + Some knowledge of information technology support ticketing systems and workflows + Some knowledge of user authentication/authorization ... protocols + Some demonstrated proficiency in programming or scripting languages, relational database management, systems analysis, and/or using Application Programming Interfaces (APIs) + Some administrative and management experience in an academic or other… more
- Link Solutions Inc (Quantico, VA)
- …skills using MS Office and DoD formats + Experience with Remedy or similar ticketing systems + Strong analytical and problem-solving skills + Ability to diagnose and ... resolve technical issues efficiently + Able to multitask, prioritize, and manage time efficiently + Accurate and precise attention to detail This position is contingent upon the successful acquisition of the government contract and the completion of ongoing… more
- Roanoke College (Salem, VA)
- …troubleshooting required * Minimum of 3 years of experience with a ticketing software solution required * Experience in higher Education experience preferred * ... Effective communication with managers, coworkers and clients * Provide excellent client service and consulting * Solve problems creatively and keep up-to-date with new technology * Reliable attendance more
- System One (Ashburn, VA)
- …to track inventory, log time, update and confirm assets as well as closing out ticketing tasks. * Ability to adapt to quickly changing processes and be steadfast in ... adopting, sharing and implementing new directives. * Complete understanding of M365. (Outlook, Teams, SharePoint) * Expert in Excel A General Coordinator Operator ensures smooth operations across the IT department. They handle coordination tasks between… more