- Ralliant (Richmond, VA)
- …of how software systems support a services business (eg, service scheduling, ticketing , quoting, billing) + Experience working with MS Dynamics or other ... ERP/CRM/service management platforms strongly preferred + Proven ability to prioritize and manage a roadmap of enhancements across multiple stakeholders. + Excellent communication and collaboration skills with both business and technical audiences. + Strong… more
- Leidos (Chantilly, VA)
- …VMware, Nutanix, Citrix VDI) + Proficiency with Web Help Desk or similar ticketing systems + Familiarity with endpoint protection tools (eg, ePO), DHCP, and system ... monitoring + Strong communication and collaboration skills + Willingness to travel CONUS for forward deployments + Demonstrated ability to manage projects and drive objectives across technical areas + Ability to develop innovative solutions to complex… more
- Leidos (Chantilly, VA)
- …skills on Cisco routers and switches. + Familiarity with Web Help Desk ticketing system. + Network+ certification or equivalent is required. + Ability to perform ... detailed syslog analysis and manage network interface statuses. **Desired Qualifications** + Additional certifications such as CCNA, CCNP, Security+, or CISSP. + Experience with virtualization technologies and cloud networking concepts. + Familiarity with… more
- ManTech (Herndon, VA)
- …in enterprise or government environments. + Experience with service desk ticketing tools, especially ServiceNow + Proficiency in MS Office applications including ... SharePoint, PowerPoint, Excel, and Word **Preferred Qualifications:** + An ITIL4 certification + A CMMC Professional or CMMC Assessor certification + HDI certification **Clearance Requirements:** + Must have a current/active Secret clearance with the ability… more
- ThermoFisher Scientific (Middletown, VA)
- …analyze metrics to ensure timely assistance to customers, using data from ticketing systems and other sources. Maintain and develop relationships with external ... vendors for technical support. 1. Communicate effectively with senior management and build positive relationships within the organization. Share standard processes and tips for preventive maintenance with end users, including executives. 1. Travel up to 25% as… more
- OVHcloud (Reston, VA)
- …customer support service for technical products, including at least 2 years using a ticketing system for support (ServiceNow, Zendesk) + IT degree or 3+ years of ... experience in lieu of + Excellent written, verbal and communication skills are critical + Excellent analytical/problem-solving skills, including scientific troubleshooting methods + Experience with Linux and Windows servers + Experience with virtual… more
- Leidos (Arlington, VA)
- …of ticket information to ensure completeness and accuracy and escalate issues via ticketing system and requests for assistance as needed. + Take part in ... organization's change management process. + Participate in/lead special projects and day‐to‐day operations as needed or assigned by the Site Lead. + Interact daily with supervisor, peers, and customers and provide polite and friendly customer service. **Basic… more
- Navy Federal Credit Union (Vienna, VA)
- …scalability, and maintainability + Advanced knowledge of customer support tools, ticketing systems, and knowledge base platforms for effective resolution of ... technical issues + Expertise in data structures, algorithms, and applying them for optimal application performance and scalability + Ability to lead projects, mentor team members, and contribute to the development of engineering policies, standards, and… more
- CACI International (Hampton, VA)
- …of common enterprise security devices and tools. + Experience using Serena ticketing system. + Stay current with emerging threats and vulnerabilities and recommend ... security improvements. + Knowledge with SIEM and log management + Strong analytical and problem-solving skills. **_Desired:_** + Master's degree and 7-years' experience in cybersecurity + Advanced 8570 IAT Level II/III certification, preferably GIAC or CASP +… more
- SAIC (Norfolk, VA)
- …+ 1 year of experience with HEAT, TrackIT, Magic, Remedy, Peregrine, HELIX or other Ticketing systems. + 1+ years of prior IT Helpdesk related work experience in a ... Windows call center environment. + Basic experience in supporting Microsoft Office and Windows OS in an enterprise environment. Familiarity with Excel, PowerPoint, Outlook, Word and Database Software. + Understanding of Databases and knowledge Management… more