- Amazon (Herndon, VA)
- …at enhancing security vigilance and effectiveness -Experience with workflow ticketing and extraction/development of performance metrics -Configure physical security ... devices including cameras, readers, and panels. -Support daily operational security across a data center campus -Distill overarching security strategy into daily tactics to reach management goals About the team AWS Infrastructure Services (AIS) owns the… more
- CACI International (Hampton, VA)
- …+ Escalate and document internal/external security incidents through appropriate ticketing and reporting processing + Design, implement, and maintain cybersecurity ... SOPs and incident playbooks + Maintain documentation of IR processes and case notes; Ensure security testing and evaluations are completed and properly documented. + Support proactive threat hunting and vulnerability assessments + Analyze and correlate logs… more
- William C Brown Inc (Springfield, VA)
- …documentation and SOPs to train new employees Utilization of a ServiceNow based ticketing database to track, update and resolve break/fix incident tickets and in ... fulfilling new requests submitted and tracked as Demands and RITMs Identify and execute process improvements and other enhancements that improve operational efficiency. Position Requirements WHAT YOU'LL NEED TO SUCCEED: Basic Qualifications: TS/SCI Clearance… more
- Citi Trends (Danville, VA)
- …customer service and engagement. Oversee inventory flow, including markdowns, ticketing , and clearance management, while maintaining accurate pricing and organized ... stockrooms. Ensure timely removal of damaged or expired items and set daily and weekly freight goals to support efficient operations. Train, develop, and provide continuous feedback to team members on customer service, store policies, operational procedures,… more
- BEAT LLC (Fort Belvoir, VA)
- …Record required customer and problem information into the ServiceNow Trouble Ticketing System. Updates tickets with appropriate journal entries of activities and ... closes tickets with resolution entered upon completion of the job. Handle customer interactions with diplomacy and tact, gauging the customer's technical ability and communicating with them in appropriate technical or non-technical language to resolve the… more
- General Dynamics Information Technology (Chantilly, VA)
- …mice, keyboards, troubleshooting of all the aforementioned, electronic ticketing systems, attention to detail and direct customer service. ... + Fast-paced, High movement environment with occasional redirection in focus based on mission needs. + Installation and response efforts for the position requires lifting equipment that weighs 20-30 pounds, walking and standing, pushing and pulling; working… more
- ProSphere Tek (Arlington, VA)
- …ticket information to ensure completeness and accuracy and escalate issues via ticketing system and requests for assistance as needed. + Participate in/lead special ... projects and day‐to‐day operations. + Consistently remain customer focused and provide a high level of customer service. + Interact daily with supervisor, peers, and customers and provide polite and friendly customer service. + Other duties may be assigned to… more
- Leidos (Arlington, VA)
- …a priority ranking basis. This will include monitoring the relevant ticketing queues and troubleshooting and resolving UCC-related service requests, incidents, and ... problems. The Contractor shall report on Tier 3 support monthly. + Deliver root cause analysis document for each Severity 1 incident escalated to Tier 3 resolved in accordance with SLAs. + Ensure all UCC deliverables, documentation, and artifacts adhere to the… more
- Palo Alto Networks (Reston, VA)
- …steps, timely updates, and comprehensive closure summaries in the ticketing system + Conduct multi-vendor troubleshooting on complex customer engagements, ... ensuring a seamless experience for public sector partners + Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and industry best practices to customers + Be a subject matter expert on… more
- Quality Technology Services, LLC (Ashburn, VA)
- …critical environment. + One or more years of experience with CMMS, ticketing , and monitoring platforms, such as ScienceLogic, ServiceNow, or similar applications + ... One or more years of experience with monitoring systems such as BMS and EPMS + Knowledgeable in the use of Configuration Management Database (CMDB) + Proficient with Microsoft Office Suite + Knowledgeable with or willing to learn the required software… more