- SMX (Fort Belvoir, VA)
- …with customers, managing their work with an IT service management (SM) ticketing system, and ensuring all actions and approvals are auditable and traceable ... + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); Workflows; and user Frequently Asked Questions (FAQs) + Provide customer onboarding/offboarding tracking and provisioning/permission assignments + Provide… more
- Citi Trends (Roanoke, VA)
- …customer service and engagement. Oversee inventory flow, including markdowns, ticketing , and clearance management, while maintaining accurate pricing and organized ... stockrooms. Ensure timely removal of damaged or expired items and set daily and weekly freight goals to support efficient operations. Train, develop, and provide continuous feedback to team members on customer service, store policies, operational procedures,… more
- American Express Global Business Travel (Richmond, VA)
- …**What** **We're Looking For** + 3+ years corporate travel experience, including fares, ticketing , car, hotel, air, and rail for domestic and international travel. + ... Passion for excellence in client service, including proactive anticipation of needs + Native GDS expertise - Sabre + Professional communication (written and verbal) + Attention to detail + Act with integrity, and look after personal traveler information +… more
- CACI International (Springfield, VA)
- …Government Furnished Information - Software Tools list. + Utilize agency-approved ticketing systems to document, track, assign, update, and coordinate all ... engineering, integration, configuration, and maintenance actions + Report as vendor updates are received **You'll Bring These Qualifications** + Top Secret/SCI clearance (current), with the ability to successfully obtain/maintain a polygraph (post-hire). +… more
- Fannie Mae (Reston, VA)
- …RDS, DynamoDB, SNS/SQS, S3, EFS * Programming Languages: Python, Java * Ticketing Systems: ServiceNow, JIRA * Monitoring Tools: Splunk, Dynatrace * Scheduling Tools: ... Autosys * Automation Tools: Blue Prism, Sauce Labs, Selenium Qualifications Education: Bachelor's Level Degree (Required) The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers. For most roles, employees are expected… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …as Dynatrace, Nagios, Zabbix, SolarWinds, SCOM, or similar systems. + Familiarity with ticketing tools such as ServiceNow, Remedy, or similar ITIL tools. + Excellent ... problem-solving skills and the ability to remain calm under pressure in high-stress situations. + Strong communication skills to convey technical information clearly to both technical and non-technical stakeholders. + Willingness to work in shifts, including… more
- CACI International (Dulles, VA)
- …software applications as assigned. + Support help desk activities through JIRA ticketing and tracking system. **Qualifications:** _Required:_ + 3+ years of related ... experience + Current Secret or above clearance + Physical demands may vary depending on current tasks. Ability to stand; walk; stoop, bend, kneel, and crouch. Must be able to communicate with individuals by telephone, email and face to face. Must frequently… more
- Leidos (Fort Belvoir, VA)
- …with rack/stack gear, running copper/fiber cables + Experience with using ticketing /change management systems like ServiceNow + Experience in following strict change ... control and guiding others in following the change control process + Mentor and provide guidance to junior network administrators. **Basic Qualifications:** + BS degree and 12+ years of prior relevant experience or Masters degree with 10+ years of prior… more
- Coinbase (Richmond, VA)
- …* Experience working in a high-volume, shared service environment with a ticketing system (eg, Jira or ServiceNow). * Strong written and verbal communication ... skills, with the ability to coordinate effectively with global partners, provide regular updates, and drive timely resolutions. * Proven ability to critically think and problem-solve in ambiguous situations. *Nice to haves:* * Familiarity with tools such as… more
- American Express Global Business Travel (Richmond, VA)
- …VIP Servicing in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel + Passion for excellence in client ... service, including proactive anticipation of needs + Native GDS expertise (Sabre) + Professional communication (written and verbal) + Extreme attention to detail and laser focus to achieve all task provided + Act with integrity, and look after personal… more