- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …to the correct IT support group. + Track issues using an ITSM ticketing system. Keep meticulous notes. + Troubleshoot and repair Desktop/Laptop and thin client ... hardware. + Support peripheral devices (Printers, Smartphones, Scanners etc.). + Using BPA and industry standards, follow complex procedures, updating procedures as necessary. + Understand the IT working environment sufficiently to explain technical issues to… more
- Huntington Ingalls Industries (Virginia Beach, VA)
- …Experience in a Network Operations Center or help-desk environment, including ticketing and customer communications + Exposure to network and performance monitoring ... tools (eg, SolarWinds) + Background with Cisco VoIP (Power-over-Ethernet switches, Call Manager) + Experience with NSA Type 1 cryptographic devices (KG-175D, KG-75 Physical Requirements Job performance will normally require only minor lifting and carrying of… more
- ManTech (Arlington, VA)
- …Solutions, cloud technologies (eg, AWS, Azure), scripting and automation tools, and ticketing systems. + CompTIA A+ Certification. + Experience at a DoD Combatant ... Command (eg, SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired. **Clearance Requirements:** + Must have an active Secret clearance. **Physical Requirements:** + Must be able to… more
- General Dynamics Information Technology (Chantilly, VA)
- …+ Degree or equivalent work experience + Experience working with helpdesk ticketing tools and knowledge base resources + Experience troubleshooting Microsoft Desktop ... Operating Systems + Experience with server and or desktop virtualization + Experience with networked storage * Preferred Certifications: + CompTia Security+ HDI Customer Help Desk Analyst + Microsoft Office Specialist * Location: On Customer Site * US… more
- Motion Recruitment Partners (Arlington, VA)
- …failovers when required. + Track and manage incidents via the Altiris Ticketing System, supporting broader incident and problem management workflows. + Create and ... manage user accounts and mailboxes, perform mailbox migrations and restores. **Required Skills & Experience:** + Extensive experience across Exchange versions 2010-2019 and SaaS migrations. + Strong understanding of directory services and integration with… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …customers' documentation of network requirements into a government-provided service ticketing application. Assist in formulating network requirements and ensure the ... streamlined processing of hardware-based requirements. Analyze tickets to determine if requirements are MAC or an ECP and develop proposed technical solutions accordingly. + Oversee the development of approximately 800 ECPs annually, clarifying any ambiguities… more
- SAIC (Arlington, VA)
- …expertise levels. Desired: + BICSI certification. + Experience using ServiceNow ticketing system. REQNUMBER: 2507469 SAIC is a premier technology integrator, solving ... our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise… more
- ABM Industries (Mclean, VA)
- …for monitors + Knowledgeable on reading floor plans + Computer experience on ticketing systems, emails, Microsoft Word + Daily & weekly status report + Ability ... to set up and work on ladders and scaffolding + Be able to lift 50 lbs. + Daily clean up after task completion **Qualifications:** + A minimum of 1 year of experience in commercial or industrial painting highly preferred. + Strong knowledge of paint types,… more
- Rubrik (Richmond, VA)
- …backend JavaScript is plus + SOX or ITGC's experience preferred + Experience in ticketing systems like JIRA + Ability to reprioritize tasks and manage time to ... deliver results on requests + Bachelor's Degree in Computer Science **Security and Privacy Responsibilities** : This position carries special Security and Privacy Responsibilities for protecting the US Federal Government's interests: + Know, acknowledge, and… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …in assessing customer-submitted network requirements through a government-provided service ticketing application. + Guide the team in providing necessary support ... to DoD customers for the articulation of their network needs. + Direct the design process for ECPs, ensuring that proposed IT infrastructure and network architecture changes are robust, cost-effective, and compliant with existing standards. + Manage the… more