- BAE Systems (Sterling, VA)
- …trends + Understanding of core ITIL service management principles and experience with ticketing systems + High sense of urgency and ownership with ability to ... effectively prioritize and execute tasks in a high-pressure environment + Demonstrated strong work ethic, adherence to deadlines, and ability to work independently and as a member of the team + Understanding of scrum and agile processes + Effective personal… more
- Robert Half Technology (Richmond, VA)
- …effectively. * Maintain accurate documentation of service requests and resolutions within ticketing systems. * Educate and guide end-users on technology adoption and ... best practices. * Ensure IT support services align with organizational standards and industry best practices. * Utilize Active Directory to manage user accounts and permissions. * Troubleshoot and resolve issues related to Microsoft Windows 10 and other… more
- Nightwing (Arlington, VA)
- …in official systems of record, to include case management systems and ticketing . - Coordinating with internal and external customers, partners, and stakeholders. - ... Ingesting, validating, and evaluating information to determine optimal courses of action, to include providing response support to requesting entities. - Updating and tracking cases and tickets with accuracy, timeliness, reliability, and consistency. -… more
- Amazon (Sterling, VA)
- …and rollout of new or upgraded hardware * Manage work and priorities through ticketing system and workflows to complete customer requests and projects * Work closely ... with our Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of established designs and products * Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device… more
- CACI International (Sterling, VA)
- …Familiarity with IT service management frameworks (eg, ITIL) + Experience with ticketing systems and IT service management tools + Excellent project management ... skills + Strong analytical and problem-solving abilities + Outstanding communication and interpersonal skills _Desired:_ + ITIL certification preferred; additional PM certifications (eg, PMP) a plus This position is contingent on funding and may not be filled… more
- Kohl's (Kingstowne, VA)
- …products and services + Execute pricing activities (eg, price changes, sign changes, ticketing ) accurately and in a timely manner + Prevent loss by following all ... product protection standards + Support and partner with other associates on merchandising incoming product All associate roles at Kohl's are responsible for: + Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture +… more
- ManTech (Herndon, VA)
- …7 years' experience in a similar operational environment, including ticketing systems, desktop technologies, installations, access administration, and voice/video ... infrastructure. + Proven leadership managing diverse teams in direct customer support. + Strong ability to maintain effective working relationships with stakeholders, technical teams, and customers. + Capable of communicating project status and offering… more
- CGI Technologies and Solutions, Inc. (Springfield, VA)
- …tasks on all (secret, TS, unclassified, private) enclaves, running from project ticketing system **Required qualifications to be successful in this role:** * Work ... experience as a Project Administrator, Project Coordinator, or similar role. * Hands-on experience with Standard Operation Procedures (SOPs), flowcharts, inventory documentation. * Experience running and dispersing reports. * Knowledge of Microsoft Office… more
- Amazon (Chantilly, VA)
- …protocols and troubleshooting - Experience managing work and priorities through a ticketing system - Understanding of in-depth hardware knowledge (eg, PCIe) Amazon ... is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a… more
- Amazon (Herndon, VA)
- …to after-hours emergencies. * Perform service activities such as monitoring/reviewing ticketing systems, performing root cause analysis, and prioritizing tasks. * ... Actively manage service agreements to include vendor labor scheduling, quality assurance, and financial invoice review. * Ability to travel approximately 40% domestically to support BMS, EPMS related work at AWS data centers and/or vendor premises. About the… more