- NTT America, Inc. (Richmond, VA)
- …handling complex cross technology infrastructure. + Advanced knowledge and experience in ticketing tools, preferably Service Now. + Worked in multiple large Global ... Enterprise client outsourcing projects. + Extensive vendor management experience. + Advanced track record of effective shift left work management skills (moving work to junior levels). + In-depth experience and understanding of the IT industry and standards… more
- NTT America, Inc. (Ashburn, VA)
- …daily tasks, updates to maintenance and repair status in work order and ticketing systems. + Assists the team leadership in developing and maintaining organizational ... performance to key performance indicators (KPIs). + Assists the team leadership in developing and maintaining performance within budgets (operational, capital, and special projects). + Assists in monthly Site Property Manager Inspections. + Performs other… more
- NTT America, Inc. (Richmond, VA)
- …+ Advanced Managed Services experience. + Advanced knowledge and experience in ticketing tools, preferably Service Now. + Worked in multiple large Global Enterprise ... client outsourcing projects. + Advanced vendor management experience. + Track record of effective shift left work management skills (moving work to junior levels). + Advanced experience and understanding of the IT industry and standards for IT service… more
- CyrusOne (Sterling, VA)
- …dashboards, reports, and integrations with other operational systems (eg, BMS, ticketing systems) + Lead DCIM platform upgrades, patches, and feature enhancements ... in collaboration with IT and vendor support + Develop and implement best practices for DCIM data entry and maintenance across operations teams **Capacity Planning & Optimization:** + Conduct real-time monitoring and historical analysis of space, power, and… more
- Iron Mountain (Manassas, VA)
- …+ Monitor, resolve and update all assigned service tickets using IMDC's ticketing system. Including trouble tickets and customer installations of electrical and ... physical equipment. + Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation. + Proactively identify issues and take the needed steps to resolve them.… more
- Chenega Corporation (Springfield, VA)
- …Engage in supervisory responsibilities + Provide the integration of event and incident ticketing systems. + Provide the integration of the event and email system. + ... Other duties as assigned. **Qualifications** + Bachelor's Degree and 8+ years relevant experience or + Associate's Degree and 10+ years relevant experience or + High school diploma or GED equivalent and 12+ years of experience + Experience to include: +… more
- GovCIO (Sterling, VA)
- …+ Create, update, and track service requests/incidents within the ticketing system, and assist with maintaining/updating support documentation. + Support ... Microsoft Windows environments and resolve Tier 1 hardware and software problems with tools such as MS Office and Windows 10. **Qualifications** + High School with 0 - 3 years Tier 1 support (or commensurate experience) + Secret clearance with ability to… more
- CGI Technologies and Solutions, Inc. (Reston, VA)
- …* Ability to lead technical discussions between stakeholders. * ServiceNow or other ticketing system * Window O/S * Autosys job management for scheduling, monitoring ... and reporting * Middleware technologies such as Weblogic, JBOSS, Apache, Global Load Balancers * Tibco/ESB * Experience in support various phases of SDLC (Waterfall or Agile) * Demonstrable knowledge of ITIL and or Service Management Education: Bachelor's… more
- Leidos (Alexandria, VA)
- …skills with the ability to work within an IT Service Management/ ticketing system (ServiceNow) independently + Strong oral and written communications skills. ... + Strong leadership and mentoring skills to guide and improve team skill composition. + Track record of working effectively within a team, and support to peers toward improved processes and results. + Ability to triage and properly classify incidents and… more
- IntelliDyne (Falls Church, VA)
- …Experience with Asset Management DB Tracking system. + Experience with ServiceNow ticketing system and Federal Supply. + Experience with inventory audits and ... software applications (Standard vs Non-Standard). About Us IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top… more