- Amazon (Stafford, VA)
- …are expectations with reasonable accommodations * Manage work and priorities through ticketing system and workflows to complete customer requests and projects * ... Collaboration with various stake holders to remove project obstacles * Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low level application interaction * Up to 60% travel within… more
- TekSynap (VA)
- …action reports + Respond to and resolve trouble ticket escalations via VA Ticketing System and MS Teams support channel + Support and planning for equipment ... migrations + Scripted cutover procedures + Go/No-Go Criteria for migration and cutovers + Use miscellaneous scripting support using OEM solution + Document the process for the bulk importing of data or any other data transfers + Assist testing the development… more
- Amazon (Herndon, VA)
- …are expectations with reasonable accommodations . Manage work and priorities through ticketing system and workflows to complete customer requests and projects . ... Collaboration with various stake holders to remove project obstacles . Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low level application interaction . Some travel outside… more
- Amazon (Herndon, VA)
- …to after-hours emergencies. . Perform service activities such as monitoring/reviewing ticketing systems, performing root cause analysis, and prioritizing tasks. . ... Actively manage service agreements to include vendor labor scheduling, quality assurance, and financial invoice review. Physical Requirements: . Walk jobsites in uneven terrain and work at heights and from ladders. . Regularly walk, use hands and fingers,… more
- ManTech (Norfolk, VA)
- …Center (NOSC) environment including help desk, customer communication, trouble ticketing , and issue resolution + Experience with network security architecture ... similar to the NETTN including Cisco Identity Services Engine (ISE), Cisco Secure Firewall Management Center, Cisco Firepower NGFW firewalls, AAA, 802.1x, VPN deployments, STIG implementation and verification, Command Cyber Readiness Inspections (CCRI)… more
- KBR (Chantilly, VA)
- …to assist staff with technology use + Tracks all work in the IT ticketing system + Maintains a current inventory of all technology equipment and assists in ... the administration of the inventory control system + Maintains a license inventory for all software purchased Qualifications Required: + Minimum of 2 years' experience and a thorough understanding of administrative processes and familiarity with DoD office… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …Excel, Word, Java, Internet Explorer) + Linux system administration + Familiarity with ticketing systems such as ServiceNow or NETS + ITIL v3 certification or higher ... **Preferred (Nice to Have):** + Microsoft System Center Configuration Manager (SCCM) + PowerShell scripting + Experience with virtualization tools such as VMware and Citrix + VMware User Experience Management (UEM) + Microsoft Exchange administration +… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …and document work accurately and effectively through the use of a ticketing system. + Perform visual inspections of hardware and document/report all findings. ... + Understand the Program Service Level Agreements (SLA) to ensure proper completion of work within timelines. + Manage account requests and provide account management responsibilities for personnel on numerous systems. + Know all functional leads and… more
- Palo Alto Networks (Reston, VA)
- …steps, timely updates, and comprehensive closure summaries in the ticketing system + Conduct multi-vendor troubleshooting on complex customer engagements, ... ensuring a seamless experience for public sector partners + Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and industry best practices to customers + Be a subject matter expert on… more
- IDS International (Arlington, VA)
- …remote Technical Support Team and Software Developers and manage troubleshooting ticketing from identification to resolution. + Perform research on various social ... media platforms; develop and incorporate replicated platforms and associated input/outputs into scenario planning, execution, and assessment. + Demonstrate that you know the problems clients are facing in the innovation and growth of Information Advantage with… more