- NANA Regional Corporation (Fredericksburg, VA)
- …of status reports and presentation on staff schedules, call volume and ticketing statistics. + Administer and maintain the ticket management tool and promote ... the proper use of the tool to ensure each user experience quality/reported incident is properly documented, monitored, resolved and evaluated. + Assist end user with accessing NDCAC services and support. + Apply advanced diagnostic techniques to identify… more
- TekSynap (Arlington, VA)
- …develop maintenance plans, and ensure adherence to standards. + Use Government-approved ticketing system to track and provide completion status for all installs, ... surveys, moves, adds, and changes. + Perform QA before equipment/installation is released for customer connectivity. + Maintain detailed configuration "as-built" drawings supporting survey findings. + Provide support to break-fix support personnel for… more
- NANA Regional Corporation (Fredericksburg, VA)
- …of status reports and presentation on staff schedules, call volume and ticketing statistics. + Administers and maintains the ticket management tool and promote ... the proper use of the tool to ensure each user experience quality / reported incident is properly documented, monitored, resolved, and evaluated. + Assists end user with accessing NDCAC services and support. + Applies advanced diagnostic techniques to identify… more
- General Dynamics Information Technology (Mclean, VA)
- …a proven ability to lead a customer-service-oriented team. + Familiarity with ticketing systems such as ServiceNow. + Ability to multitask, prioritize, and manage ... time effectively in a fast-paced environment. **Desired Qualifications:** + ITIL certification or knowledge of ITIL best practices is a plus. + Microsoft certifications (eg, MS-900, AZ-900, MD-102) are a strong advantage. **WHAT YOU'LL NEED TO SUCCEED:** +… more
- Jacobs (Chantilly, VA)
- …utilization, and perform system capacity analysis and planning Experience with ticketing to create, manage, and close-out development requirements Proactively make ... recommendations where manual processes can be automated DevOps experience, to include version control, automated builds, automated testing, and continuous integration with tools such as Gitlab. Self-starter with strong innovative and analytical ability Possess… more
- Iron Mountain (Manassas, VA)
- ….Monitor, resolve and update all assigned service tickets using IMDC's ticketing system. Including trouble tickets and customer installations of electrical and ... physical equipment. .Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation. .Proactively identify issues and take the needed steps to resolve them.… more
- Arena Technical Resources, LLC (Springfield, VA)
- …VMware Certified Associate for Data Center Virtualization - Familiarity with ticketing systems like Service+, ServiceNow, Remedy Desired Certifications: - 8140.01M ... IAT Level II certification - Virtualization compute environment certification (eg, VMware Certified Associate for Data Center Virtualization) Location: - Arnold, MO / Springfield, VA First Name Required Last Name Required Email Address Required Phone Number… more
- Live Nation (Richmond, VA)
- …Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients ... worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music… more
- General Dynamics Information Technology (Arlington, VA)
- …None **Job Family:** Technical Support Services **Skills:** BMC Remedy Ticketing System,Help Desk Support,IT Help Desk **Certifications:** Security+, CE - ... CompTIA-Security+ CE - CompTIA-Security+ CE **Experience:** 5 + years of related experience **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Specialist** with GDIT. A career in enterprise IT means… more
- General Dynamics Information Technology (Fairfax, VA)
- …these tools and their interactions. + Experience working within a queue-based ticketing system. + Strong problem-solving skills and attention to detail. + ... Demonstrated ability to learn quickly on the job and adapt to new technologies. **Preferred (but not required):** + Experience integrating MAS with SAP, GIS, or third-party systems. + IBM or Red Hat certifications. + CI/CD pipeline knowledge (Jenkins, GitOps).… more