- Shuvel Digital (Vienna, VA)
- …Previous customer service in a fast-paced environment + Desired - Familiar with ticketing software (ServiceNow) would be a plus I would appreciate the opportunity to ... connect and discuss this further. Please feel free to call or email me at your convenience, or let me know a suitable time for us to connect. more
- KBR (Herndon, VA)
- …or scanning + Task tracking systems: Experience with JIRA or another ticketing system for task tracking + DevOps lifecycle: Experience or familiarity with ... DevOps lifecycle and ability to coordinate requirements with development teams + Agile methodologies: Experience in Agile and Scrum methodologies for software development + Linux and DevOps tools: Technical proficiency in Linux system administration and DevOps… more
- Leidos (Springfield, VA)
- …networking devices such as routers, switches, and firewalls. + Experience using ticketing systems or service desk platforms for issue tracking and resolution. + ... Understanding of technical documentation and ability to contribute to procedural improvements. + Technical certifications such as CompTIA A+, Network+, or Microsoft Fundamentals are a plus. + Ability to work effectively in a team and take guidance from senior… more
- Kohl's (Winchester, VA)
- …process, completing all required business directives such as price changes and ticketing procedures + Prevent loss by educating associates, monitoring daily store ... activity, maintaining product protection standards, ensuring company policies are followed and partnering with Loss Prevention + Ensure store merchandising standards follow visual merchandising direction, accomplishing product presentation; make decisions… more
- ManTech (Herndon, VA)
- …+ 8+ years of relevant experience + Experience with service desk ticketing tools, especially ServiceNow + Proficiency in MS Office applications including SharePoint, ... PowerPoint, Excel, and Word **Preferred Qualifications:** + An ITIL4 certification + A CMMC Professional or CMMC Assessor certification + HDI certification **Clearance Requirements:** + Must have a current/active Secret clearance with the ability to obtain and… more
- PenFed Credit Union (Mclean, VA)
- …key contributor regarding the proper use and ongoing development of the ITSM ticketing system. + Assist in developing incident and problem management to show ... performance within the environment. + Work with IT Governance, Business Resieliency, Audit, Vendors, Business Stakeholders, PenFed Senior Management and other IT teams. + Provide after-hours on call support for high severity Incident and Problem resolution. +… more
- Koniag Government Services (Vienna, VA)
- …to:** + Providing answers to general IT-related questions. + Managing the customer's ticketing queue. + Tier 1-2 troubleshooting. + Solving issues such as password ... resets, RSA tokens, or PKI certifications. + Notifying users of service disruptions. + Implementing technical refresh of user equipment, to include workstations, monitors, switch boxes and card readers. + Provide information to customer logistics for (all… more
- American Express Global Business Travel (Richmond, VA)
- …(Sabre, Apollo, Amadeus) + 1+ years corporate travel experience, including fares, ticketing , car, hotel, air, and rail for domestic and international travel. + ... Excellent professional communication (written and verbal) + Attention to detail + Act with integrity, and look after personal traveler information + Resolving customer issues quickly and independently / with supplier + Teamwork and openness to feedback **Thank… more
- Leidos (Chantilly, VA)
- …standard office software (eg, Microsoft Office) and customer support platforms or ticketing systems. + Ability to follow service procedures with attention to detail ... and make minor adjustments when needed. + Willingness to escalate complex or unresolved issues appropriately. + Basic understanding of repair, return, or field servicing workflows. + Organized and capable of managing multiple service cases simultaneously under… more
- MPR Associates (Alexandria, VA)
- …error while resolving issues to user's satisfaction. + Utilizes Service Desk ticketing software to ensure timely resolution and follow-up of incidents and requests. ... + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more complex problems. + Uses remote access tools to evaluate and troubleshoot issues for branch offices and remote employees. + Develops a general… more