- ManTech (Vienna, VA)
- …of Systems: UNIX/Linux or Windows + Working knowledge of any customer service ticketing system + Ability to read runbooks & playbooks & provide meaningful summaries ... to Customers + Working knowledge of Google Workspace Tools (Doc, sheets and Slides) **Preferred Qualifications** : + Great communication skills (written and verbal) + Experience working with ServiceNow + CCNA or equivalent **Clearance Requirements:** + An… more
- The Boeing Company (Herndon, VA)
- …and update system documentation and troubleshooting guides in Confluence, Jira, or other ticketing systems. + Provide AV system user training. + Escalate problems to ... Boeing Engineering staff and collaborate on troubleshooting for issue resolution. + Complete and maintain training certificates from manufacturers and industry associations. Maintain in-depth applications knowledge of AV products, services, and systems. +… more
- Fannie Mae (Reston, VA)
- …AWS Cloudformation , Terrafrom *Agile Tools*: Jira, Leankit * Ticketing *: ServiceNow, HPSM, JIRA *Collaboration tool*: SharePoint, Confluence *Certifications ... and Rewards: *Oracle, AWS Cloud Infrastructure - Engineering - Advisor Target Salary Range: $152,000 to $205,000 a year \#LI-Hybrid Qualifications Education: Bachelor's Level Degree (Required) The future is what you make it to be. Discover compelling… more
- Oneida Technical Solutions (VA)
- …must have SECRET security clearance and have experience using a ticketing system (Remedy/ServiceNow). Our customer prefers candidates who demonstrate excellent ... verbal and written communication skills and the ability to manage Microsoft Active Directory to include implementation of GPOs to support the implementation of STIG settings on file and print services, DNS, Domain Controllers and application servers, and… more
- BOOZ, ALLEN & HAMILTON, INC. (Fort Belvoir, VA)
- …tools + Experience in Kubernetes, including containerization + Experience with Service Ticketing systems + Experience with tools such as Dell WYSE Management System, ... Active Directory, SCCM, Hyperflex, or SolarWinds + Knowledge of the VMware hypervisor environment and provisioning sof tware + Ability to document procedures + TS / SCI clearance + HS diploma or GED + Security+ Certification Nice If You Have: + Experience with… more
- Arena Technical Resources, LLC (Reston, VA)
- …when tasked, will rapidly troubleshoot issues, resolving systems issues via a ticketing tracking system. If systems issues and circumstances warrant it, the ... candidate must also be willing to report to customer location during off-hours. The candidate will be responsible for deploying software patches on a monthly basis at the customer location during off-hours. The candidate must understand system hardening and… more
- NANA Regional Corporation (Alexandria, VA)
- …of experience in IT Service Management role. + Programming/reporting experience a plus. + Ticketing and work tracking tools such as Service Now or BMC Remedy + ... Moderate familiarity and prior experience with tools such as, SQL, .NET, AWS, Splunk, Remedy, SharePoint, etc. + US Citizen with ability to obtain a Top Secret clearance. + Education: High school diploma or GED equivalent. Bachelor of Arts (Preferred). +… more
- CACI International (Springfield, VA)
- …actions and analysis. + Document actions taken and analysis in the authorized ticketing system. + Develop and update reports in the Joint Incident Management System ... (JIMS), Incident Case Management System (ICMS), and other authorized reporting systems. + Develop, maintain, and execute custom scripts, tools, and capabilities to collect and analyze data and respond to incidents. + Perform digital media analysis on host,… more
- CACI International (Chantilly, VA)
- …on the program's proprietary IT systems. + Learn and actively utilize the support ticketing system. + Access Active Directory to reset passwords and access issues. + ... Add laptops to domains and image/deploy government laptops. + Assist with asset management by assisting with the upkeep of the laptop and printers provided to the user and keeps inventory of government assets. + Prepare IT equipment to be shipped to program… more
- CompuCom (Chantilly, VA)
- …media (Yubikeys and facilities access + badges) for New Hires + Service Now ticketing system for ticket assignments, updates and status + Follow checklist and all ... procedures accurately provided by the team lead and client + Repairs- as needed if equip returned is still under warranty + HP Certifications- suggested to perform onsite hardware repairs + Apple knowledge is recommended + Limited to no end user client… more