- Amazon (Manassas, VA)
- …to after-hours emergencies. * Perform service activities such as monitoring/reviewing ticketing systems, performing root cause analysis, and prioritizing tasks. * ... Actively manage service agreements to include vendor labor scheduling, quality assurance, and financial invoice review. A day in the life AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other… more
- ManTech (Norfolk, VA)
- …Center (NOSC) environment including help desk, customer communication, trouble ticketing , and issue resolution + Experience with network security architecture ... similar to the NETTN including Cisco Identity Services Engine (ISE), Cisco Secure Firewall Management Center, Cisco Firepower NGFW firewalls, AAA, 802.1x, VPN deployments, STIG implementation and verification, Command Cyber Readiness Inspections (CCRI)… more
- BOOZ, ALLEN & HAMILTON, INC. (Arlington, VA)
- …role + Experience with troubleshooting RHEL or Windows Server + Experience with ticketing systems + Experience with Amazon Web Services (AWS) + Secret clearance + ... Bachelor's degree + DoD 8570 IAT Level II or IAT Level III Certification Nice If You Have: + Experience with Jira workflows or automations + Experience with Active Directory (AD) + Experience with Infrastructure as Code, including Terraform, Cloud formation,… more
- NTT DATA North America (Merrifield, VA)
- …security monitoring and incident response activities, utilizing case management and ticketing technologies + Monitor Security Information and Event Management (SIEM) ... to identify security issues for remediation + Recognize potential, successful, and unsuccessful intrusion attempts and compromises thorough reviews and analyses of relevant event detail and summary information. + Communicate alerts to agencies regarding… more
- Huntington Ingalls Industries (Virginia Beach, VA)
- …BGP, multicast, and Cisco IOS + Experience in a NOC/help desk environment with ticketing systems + Familiarity with Cisco VoIP and NSA Type 1 cryptographic devices ... Physical Requirements Job Performance will normally require only minor lifting and carrying of boxes of records or equipment. HII is more than a job - it's an opportunity to build a new future. We offer competitive benefits such as best-in-class medical,… more
- Huntington Ingalls Industries (Virginia Beach, VA)
- …in a network operations center (NOC) or help desk environment, including ticketing and customer communications + Willingness to work periodic shifted schedules, ... including evenings, nights, and weekends Preferred Requirements + Bachelor's degree in Computer Science, Information Systems, or related discipline + CCNP or CCNA certification + Experience with multicast routing, OSPF, EIGRP, BGP, and PIM + Experience with… more
- Quality Technology Services, LLC (Richmond, VA)
- …perform necessary work. + Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system ... related alerts. + Responds as required to building emergencies and customer requests. + Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials. + Uses the Change Management Process to get approval for preventative… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- …Recording and tracking issues, solutions, and user interactions in a ticketing system. * Knowledge Base: Contributing to the development and maintenance ... of a knowledge base for common issues. * Customer Service: Providing excellent customer service and maintaining a positive attitude. * Hardware/Software Support: Assisting with the installation, configuration, and troubleshooting of hardware and software. *… more
- ManTech (Herndon, VA)
- …details and restoration steps are thoroughly documented in the ServiceNow ticketing platform. **Responsibilities include, but are not limited to:** + Support ... the enterprise architecture, design, development, and deployment of network services in support of government customer; perform site installations, technology refresh, develop implementation plans and schedules + Research and implement enterprise-wide network… more
- Burlington (Bristol, VA)
- …stocked with the merchandise our customers want! Daily tasks include receiving, ticketing , sorting, and moving merchandise into and throughout the store quickly, ... efficiently, and accurately. You'll play a major role in successfully managing the flow of merchandise from the stockroom through our stores, which is a critical element in driving positive results for the company. **Responsibilities:** + Receive freight and… more