- SkyWest Airlines (Fort Dodge, IA)
- …and procedures + Constantly promote TEAMWORK to achieve station goals + Attend company training classes as needed + Conduct briefings and meetings with station ... personnel + Cross Utilized Agent Duties as required **Minimum Requirements** + Be at...Ability to work under pressure + Thorough understanding of ticketing /gate/ramp procedures + Ability to lift 50+ pounds consistently,… more
- ASM Research, An Accenture Federal Services Company (Des Moines, IA)
- …to the correct IT support group. + Track issues using an ITSM ticketing system. Keep meticulous notes. + Troubleshoot and repair Desktop/Laptop and thin client ... hardware. + Support peripheral devices (Printers, Smartphones, Scanners etc.). + Using BPA and industry standards, follow complex procedures, updating procedures as necessary. + Understand the IT working environment sufficiently to explain technical issues to… more
- TEKsystems (West Des Moines, IA)
- Description looking to bring on a Tech Support Agent to support the internal employees via inbound phone calls. Agents will be trained on the internal tools, ... systems, processes and will be responsible for managing a ticketing que and helping troubleshoot issues that the employees...to search for known solutions and implement work arounds. Agent must be able to follow directions and be… more
- GovCIO (Des Moines, IA)
- …communications to staff and end-users + Oversees training of service desk agent staff + Collaborate with tier three support groups to establish relationships, ... Experience managing remote staff + Experience with ServiceNow or similar ticketing systems + Experience troubleshooting Windows 11, Microsoft 365, computer hardware… more
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