- Paragus Strategic IT (Hadley, MA)
- Tier 1 & 2 Case Agent Paragus IT is the largest outsourced IT vendor in the Pioneer Valley, and we are just getting started. We dream of serving 1,000 customers ... at a client site within defined SLAs + Review ticketing and monitoring queue for timely assignment and resolution...about how we can make Paragus an even better company . We are growing fast and want great people… more
- Public Consulting Group (Boston, MA)
- …To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will ... technician. + Record, track, and document the Incidents and requests in the ticketing tool. Ensure all successful and unsuccessful decisions made, and actions taken,… more