- OVHcloud (Reston, VA)
- Job Summary OVHcloud US is looking for a Cloud Support Agent to join our Customer Support team. The Cloud Support Agent provides frontline support for customer ... technical products, including at least 2 years using a ticketing system for support (ServiceNow, Zendesk) + IT degree...with APIs + OpenStack Working Conditions Standard office environment. Company Description - About OVHcloud OVHcloud US is a… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …to the correct IT support group. + Track issues using an ITSM ticketing system. Keep meticulous notes. + Troubleshoot and repair Desktop/Laptop and thin client ... hardware. + Support peripheral devices (Printers, Smartphones, Scanners etc.). + Using BPA and industry standards, follow complex procedures, updating procedures as necessary. + Understand the IT working environment sufficiently to explain technical issues to… more
- General Dynamics Information Technology (Arlington, VA)
- …encompasses support of SIP based Session Managers, Provisioning Manager, Personal Agent Manager, Media Application Servers, PRI Gateways and Associated Element ... required to operate, maintain, update, and perform break-fix actions, trouble ticketing , reporting, and system interface with other telephony switches, VTCs, &… more
- Dollar Tree (Chesapeake, VA)
- …manage all escalated issues to resolution; including, but not limited to, escalated agent tickets, escalated phone calls, emails, letters and issues escalated at the ... **Be a strategic partner by collaborating with relevant departments within the company to resolve complex Issues.** **Be a key contributor {Or development and… more