- Wayfair (Boston, MA)
- Who We Are: The GPS/ Agent Experience - ServiceHub team is responsible for enhancing the internal tools and workflows used by Wayfair's customer service agents. Our ... mission is to drive improved agent engagement, streamline resolution processes, and ultimately boost customer...within ServiceHub, the internal platform powering sales, customer support, ticketing and supplier support at Wayfair. + Own the… more
- Sprinklr (MA)
- …our culture here: The Sprinklr Way. **Job Description** The **Technical Success Manager (TSM) - Service** owns the strategic technical relationship with Sprinklr's ... and Support Transformation leads. + Map legacy operations (telephony, IVR, ticketing , WFM) into modern Sprinklr-enabled workflows using AI routing, unified … more