- Guidehouse (Mclean, VA)
- …or related issues + Create tickets and document all activities in helpdesk ticketing systems + Escalate more complex problems or unresolved issues to next level ... supporting Microsoft Azure, Office 365, and Microsoft technologies (SharePoint, OneDrive) is preferred as well as an understanding of cloud computing + Preference… more
- Leidos (Norfolk, VA)
- …+ Prepare for, lead, and follow-up on technical training sessions + Track agent performance + Assist Supervisor with ticket analysis + Research mishandled tickets ... metrics + Assist and train SvD agents + Provide environment for continued agent development + Communicate effectively with peers and complimentary support groups for… more