• Service Desk Agent I (Part-time)

    V2X (Reston, VA)
    …+ Qualifications + Education + High School Diploma/GED required (Associate degree preferred ) Minimum of 2 years technical writing experience. + Experience + Minimum ... of technical functionality to a non-technical audience + Experience using Service Desk ticketing software + Skills & Technology Used + Proficiency in mobile devices… more
    V2X (09/24/25)
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  • Service Desk Agent II

    ASM Research, An Accenture Federal Services Company (Richmond, VA)
    …to the correct IT support group. + Track issues using an ITSM ticketing system. Keep meticulous notes. + Troubleshoot and repair Desktop/Laptop and thin client ... of Science in Computer/Information Technology or a directly-related field is preferred however not required. **Other Job Specific Skills** + Excellent customer… more
    ASM Research, An Accenture Federal Services Company (08/08/25)
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  • Enterprise Help Desk Tier 1 Manager

    Leidos (Lorton, VA)
    …operations and our customers through customer experience, user experience, agent experience and performance management initiatives and improvements. This position ... 1 team and Program end users related to the ticketing system. + Supervises the EHD Tier 1 team...with IT security policies, procedures, and classified environment protocols. ** Preferred Experience, Skills, and Education:** + Experience with Air… more
    Leidos (10/03/25)
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