• Service Desk Agent II

    ASM Research, An Accenture Federal Services Company (Des Moines, IA)
    …the correct IT support group. + Track issues using an ITSM ticketing system. Keep meticulous notes. + Troubleshoot and repair Desktop/Laptop and thin client ... **General Summary** Provides remote Tier 1 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team of… more
    ASM Research, An Accenture Federal Services Company (08/08/25)
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  • Helpdesk Support Specialist (Must Be Within…

    TEKsystems (West Des Moines, IA)
    Description looking to bring on a Tech Support Agent to support the internal employees via inbound phone calls. Agents will be trained on the internal tools, ... systems, processes and will be responsible for managing a ticketing que and helping troubleshoot issues that the employees...taking phone calls. During this time they will have support from managers and employees to answer questions and… more
    TEKsystems (09/30/25)
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  • Service Desk Analyst - SME (Team Lead)

    GovCIO (Des Moines, IA)
    …and facilitate communications to staff and end-users + Oversees training of service desk agent staff + Collaborate with tier three support groups to establish ... hiring for a Service Desk Analyst - Team Lead to provide first-line technical support to the organization's end-users to resolve issues related to IT hardware and… more
    GovCIO (09/20/25)
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