- H&R Block (Decatur, IL)
- …the district + Document hardware problems and their resolution within the ticketing system + Maintain up-to-date technical knowledge of the department's supported ... the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident… more
- H&R Block (Quincy, IL)
- …the district + Document hardware problems and their resolution within the ticketing system + Maintain up-to-date technical knowledge of the department's supported ... the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident… more
- Zurich NA (Schaumburg, IL)
- …and resolve issues reported by monitoring systems and submitted through the ticketing system. Fully document issues, actions taken, and steps for resolution. + ... experience in an IT operations areaOR + Zurich Certified Insurance Apprentice, including Associate Degree in Computer Science or System Architecture and 6 or more… more
- Zurich NA (Schaumburg, IL)
- …to implement policies, procedures, and systems. + Participate in ServiceNow ticketing and escalation processes. + Research, recommend, evaluate, and implement new ... Database Analysis or Programming area OR* Zurich Certified Insurance Apprentice including an Associate Degree and 6 or more years of experience in the Database… more
- US Foods (Rosemont, IL)
- …Dynamics 365 settings. + Triage, troubleshoot and resolve tickets from Service Manager ticketing system during work hours and on call hours. + Hands on experience ... **WORK ENVIRONMENT** + **Hybrid** : This role is partially remote, and the associate is expected to perform assigned responsibilities from a combined home-based and… more
- TEKsystems (Waukegan, IL)
- …knowledge of Windows OS and Microsoft Office 365. + Familiarity with ServiceNow or similar ticketing systems, and SAP. + A valid driver's license. Nice to Have: + ... Associate degree in IT or related field. + CompTIA A+ certification. Skills That Make You Stand Out: Great organizational skills, ability to work independently, and… more
- ATI Physical Therapy (Downers Grove, IL)
- …Education** **Required:** + High School Diploma or equivalent **Preferred:** + Associate 's degree or higher **Minimum Experience** **Required:** + 1+ years' work ... + ServiceNow experience. **Knowledge Skills and Abilities:** + Experience utilizing a ticketing queue such as ServiceNow to resolve user needs. + Strong customer… more
- Xeris Pharmaceuticals, Inc. (Chicago, IL)
- …equip them with essential IT tools and best practices. **Qualifications** + Associate or bachelor's degree in information technology or equivalent work experience ... + Proven supervisory experience with a strong grasp of helpdesk fundamentals- ticketing systems, SLA adherence, and performance metrics; ITIL Foundation knowledge or… more
- Kohl's (Danville, IL)
- …pricing activities in store, ensuring that price changes, sign changes and ticketing procedures are completed accurately and efficiently + Support the training of ... more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl's partners), INSURANCE PROGRAMS (Life Insurance for… more
- Nexagen Networks Inc (Rock Island Arsenal, IL)
- …operations. . Configure, install, and maintain multifunction devices. . Monitor the ticketing system to resolve trouble tickets promptly. . Utilize tools such as ... approach to problem-solving. Qualifications Bachelor's degree + 5 years of experience. . Associate 's degree and at least 7-yrs experience in lieu of a bachelor's… more